Bug 133587 - Following the update of W10 Libre Office crashes and stop working. Need to restart the computer
Summary: Following the update of W10 Libre Office crashes and stop working. Need to re...
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Calc (show other bugs)
Version:
(earliest affected)
6.4.4.2 release
Hardware: All Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2020-06-01 15:48 UTC by MIRA
Modified: 2020-12-31 03:48 UTC (History)
2 users (show)

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Crash report or crash signature:


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Description MIRA 2020-06-01 15:48:58 UTC
Description:
I've had different problems
the program freezes
the mouse is no longer active
impossible to close the application
the menu windows are empty
forced to reboot the computer.
Before w10 update, no problem


Actual Results:
happens randomly
I have to restart the computer. When I restart Libre Office I have to recover the calc file that I could not save

Expected Results:
I can work for a while but a crash occurs after few minutes.


Reproducible: Always


User Profile Reset: No



Additional Info:
I insist on the randomness of the program's lockdown.
Comment 1 Julien Nabet 2020-06-02 10:00:03 UTC
Could you give a try at https://wiki.documentfoundation.org/QA/FirstSteps ?
Comment 2 m_a_riosv 2020-06-02 21:20:19 UTC
Now it's easier to test with a clean profile trough Menu/Help/Restart in Safe Mode
Comment 3 QA Administrators 2020-11-30 03:47:19 UTC Comment hidden (obsolete)
Comment 4 QA Administrators 2020-12-31 03:48:11 UTC
Dear MIRA,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-FollowUp