Description: When opening Writer and Calc the program opened but it is frozen. When trying to type anything or make an entry into a spreadsheet cell a blank window appears. This happens when I click on any part of the page. This happened when I tried to open using the task bar or the desktop icon. Opening the program using the start menu worked correctly. Steps to Reproduce: 1.Open LibreOffice 2.Open the required component; Writer or Calc 3.Try to enter text (Writer) or data (Calc) Actual Results: LibreOffice sometimes opened. Other times it would open to a blank screen. When the home page opened successfully the selected component would open. Entry of text of data failed. The component froze. Expected Results: The program and components should have opened successfully every time and it should have been possible to enter text and data. Reproducible: Always User Profile Reset: No Additional Info: Version: 6.4.4.2 (x64) Build ID: 3d775be2011f3886db32dfd395a6a6d1ca2630ff CPU threads: 8; OS: Windows 10.0 Build 19041; UI render: GL; VCL: win; Locale: en-US (en_US); UI-Language: en-US Calc: threaded
(In reply to David from comment #0) > Description: > When opening Writer and Calc the program opened but it is frozen. > User Profile Reset: No To be certain the reported issue is not related to corruption in the user profile, could you please reset your Libreoffice profile ( https://wiki.documentfoundation.org/UserProfile ) and re-test? >CPU threads: 8; OS: Windows 10.0 Build 19041; UI render: GL; VCL: win; If the problem persists, please try if disabling OpenGL will fix it: https://wiki.documentfoundation.org/OpenGL
Dear David, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INSUFFICIENTDATA due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-NeedInfo-Ping
Dear David, Please read this message in its entirety before proceeding. Your bug report is being closed as INSUFFICIENTDATA due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided): a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present b) Provide easy to reproduce steps – the simpler the better c) Provide any test case(s) which will help us confirm the problem d) Provide screenshots of the problem if you think it might help e) Read all comments and provide any requested information Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. Please do not: a) respond via email b) update the version field in the bug or any of the other details on the top section of our bug tracker Warm Regards, QA Team MassPing-NeedInfo-FollowUp