Bug 134963 - Crash when accessing tools/options/libreoffice/advanced
Summary: Crash when accessing tools/options/libreoffice/advanced
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Base (show other bugs)
Version:
(earliest affected)
6.4.5.2 release
Hardware: All Linux (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2020-07-19 15:22 UTC by komlossyg
Modified: 2021-02-17 04:15 UTC (History)
2 users (show)

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Description komlossyg 2020-07-19 15:22:30 UTC
Description:
When I try to access tools/options/LibreOffice/advanced in any LO application (base, writer, calc) the program crashes.

I'm using Version: 6.4.5.2 Build ID: 1:6.4.5-1 on debian sid.

The reason I wanted to access the advanced options is that I have a No java installation error message in base. I have java jdk 13.0.2 installed.

Steps to Reproduce:
1. Open any LO application
2. Choose Tools/Options/LibreOffice/Advanced

Actual Results:
Program crashes with document recovery

Expected Results:
Access the advanced menu


Reproducible: Always


User Profile Reset: No



Additional Info:
None
Comment 1 Robert Großkopf 2020-07-20 05:50:53 UTC
I had tested with LO 6.4.5.2 on OpenSUSE 15.1 64bit rpm Linux. Couldn't reproduce the behavior.

Please test it with a LO version, which is downloaded from LO directly. You are using a version of your distribution.

Special for Java: In most cases if LO is missing Java there is something wrong with the installation, not with choosing Java in Tools/Options/LibreOffice/Advanced. With older versions of LO 5 I couldn't connect to Base, because it isn't recognizing my Java JDK 11.0.7. All other versions recognize it automatically.
Comment 2 Xisco Faulí 2020-07-20 12:02:53 UTC
Thank you for reporting the bug. To be certain the reported issue is not related to corruption in the user profile, could you please reset your Libreoffice profile ( https://wiki.documentfoundation.org/UserProfile ) and re-test?

I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' if the issue is still present
Comment 3 QA Administrators 2021-01-17 04:12:57 UTC Comment hidden (obsolete)
Comment 4 QA Administrators 2021-02-17 04:15:36 UTC
Dear komlossyg,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-FollowUp