Bug 135404 - LibreOffice_6.4.5_Win_x64 failed to open
Summary: LibreOffice_6.4.5_Win_x64 failed to open
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: LibreOffice (show other bugs)
Version:
(earliest affected)
6.3.5.2 release
Hardware: x86-64 (AMD64) Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2020-08-03 09:01 UTC by Don
Modified: 2021-03-03 03:53 UTC (History)
1 user (show)

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Crash report or crash signature:


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Description Don 2020-08-03 09:01:23 UTC
Description:
After downloading the update to 6.4.5 Win 64, Libre Office failed to open after closing. I used it only the first day. After finding a few bugs: 1) In Impress: the videos failed to move to back behind text. 2) In Impress: Videos played immediately rather than appearing as in 6.3.5 version. 3) After using one day, Libre Office 6.4.5 failed to open again.


Actual Results:
1) Video remained in front of all text despite sending it to the back and selecting text to front.
2) Video played with slide change rather than appearing when adding feature to Enter "appear" with click.

Expected Results:
1) Video to play behind text
2) Video to play after slide change and ordered click to appear for video


Reproducible: Always


User Profile Reset: No



Additional Info:
As for why the software failed to open after using the first day, I have no idea.
Comment 1 Julien Nabet 2020-08-03 11:02:33 UTC
Could you give a try at https://wiki.documentfoundation.org/QA/FirstSteps#Corrupted_user_profile ?
Comment 2 Xisco Faulí 2020-08-03 15:33:52 UTC
Thank you for reporting the bug. To be certain the reported issue is not related to corruption in the user profile, could you please reset your Libreoffice profile ( https://wiki.documentfoundation.org/UserProfile ) and re-test?

I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' if the issue is still present
Comment 3 QA Administrators 2021-01-31 04:48:32 UTC Comment hidden (obsolete)
Comment 4 QA Administrators 2021-03-03 03:53:52 UTC
Dear Don,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-FollowUp