Bug 135455 - Cannot load document from local storage
Summary: Cannot load document from local storage
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice Online
Classification: Unclassified
Component: LibreOffice (show other bugs)
Version:
(earliest affected)
unspecified
Hardware: All Linux (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2020-08-05 08:31 UTC by marthef100
Modified: 2022-06-24 03:39 UTC (History)
1 user (show)

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Description marthef100 2020-08-05 08:31:38 UTC
Hi!
I have changed loolwsd.xml in the following way:

 <storage desc="Backend storage">
        <filesystem allow="true" />

In the previous versions (6-4 and docker image libreoffice/online:master) everything worked like a charm, but in the last few days it broke down.

When trying to load sample .odt file from local storage i get:

LibreOffice Online Personal
Connecting...

In logs i get:

frk-00035-00035 2020-08-05 08:28:42.067192 [ forkit ] ERR  Failed to unmount [/opt/lool/child-roots/fqjLxXvovvm6nNeQ/tmp].| common/JailUtil.cpp:70
sh: 1: /usr/bin/loolmount: Operation not permitted
frk-00035-00035 2020-08-05 08:28:42.086507 [ forkit ] ERR  Failed to unmount [/opt/lool/child-roots/fqjLxXvovvm6nNeQ/lo].| common/JailUtil.cpp:70
sh: 1: /usr/bin/loolmount: Operation not permitted
frk-00035-00035 2020-08-05 08:28:42.107534 [ forkit ] ERR  Failed to unmount [/opt/lool/child-roots/fqjLxXvovvm6nNeQ].| common/JailUtil.cpp:70

Temporary workaround is to build docker image using last working commit hashes rather than from branches. However, image size is 2x bigger than normal.
Last observed working commits: 
https://git.libreoffice.org/online/+/6ba706662739cc9ef029c13aef86d894ff371a37
https://git.libreoffice.org/core/+/23a63fffc221525c23354bbafec5ce5b833f7c7a
Comment 1 Xisco Faulí 2021-11-23 10:49:13 UTC
Hello Martherg100,
Could you please try to reproduce it with the latest version of LibreOffice from https://www.libreoffice.org/download/libreoffice-fresh/ ?
I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' if the bug is still present in the latest version.
Comment 2 QA Administrators 2022-05-24 03:34:08 UTC Comment hidden (obsolete)
Comment 3 QA Administrators 2022-06-24 03:39:04 UTC
Dear marthef100,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-FollowUp