Bug 135748 - Can't quit or close LO 7 x64 on Windows
Summary: Can't quit or close LO 7 x64 on Windows
Status: RESOLVED WORKSFORME
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: LibreOffice (show other bugs)
Version:
(earliest affected)
7.0.1.2 release
Hardware: All Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
: 136237 136874 (view as bug list)
Depends on:
Blocks: Start-Center
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Reported: 2020-08-14 08:27 UTC by Serge Julien
Modified: 2023-02-18 13:09 UTC (History)
5 users (show)

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Description Serge Julien 2020-08-14 08:27:19 UTC 
Description:
After I close all document windows, the LibreOffice main window is impossible to close.

Steps to Reproduce:
1. Launch LibreOffice by opening a document
2. Edit, save and close the document
3. Try to close the main LO window -> nothing happens

Actual Results:
The main LO window won't close. I tried the top-right close icon (cross), Ctrl-Q, "Close window" in the popup menu on the Windows taskbar.

Even if I choose "Redémarrer en mode sans échec" (Safe mode restart) from the Help menu, nothing happens. I have to kill LO from TaskMgr.

Expected Results:
LO should gently close when asked to


Reproducible: Always


User Profile Reset: No


OpenGL enabled: Yes

Additional Info:
[Information automatically included from LibreOffice]
Locale: fr
Module: StartModule
[Information guessed from browser]
OS: Windows (All)
OS is 64bit: yes
Comment 1 m_a_riosv 2020-08-14 08:39:16 UTC 
Please test with a new profile.
Menu/Help/Restart in Safe Mode.
Comment 2 Serge Julien 2020-08-14 09:52:23 UTC 
It worked, thank you!

As stated, I couldn't start with a new profile because the "Menu/Help/Restart in Safe Mode" didn't work, too.

So I killed LO from the TaskMgr and launched it manually with the appropriate cmdline option (soffice.exe --safe-mode). That worked.
Comment 3 Serge Julien 2020-09-18 13:52:26 UTC 
Since I upgraded from 7.0.0.3 to 7.0.1.2, this bugs occurs again at random.

Sometimes I can close LO without any problem, sometimes it doesnt quit: Ctrl-Q, Alt-F4, File->Quit, nothing happens.

By the way, LO isn't frozen: I still can perform document edits, print etc. It just wont close.
Comment 4 Serge Julien 2020-09-18 14:06:03 UTC 
*** Bug 136874 has been marked as a duplicate of this bug. ***
Comment 5 Thomas Lendo QA 2020-09-18 23:46:17 UTC 
*** Bug 136237 has been marked as a duplicate of this bug. ***
Comment 6 Justin L 2020-12-16 06:27:28 UTC 
Marking as New - since two duplicates should be enough to satisfy "confirmed".
Comment 7 Serge Julien 2021-02-17 14:04:46 UTC 
Additional info, may help to reproduce :

- bug is still there in version 7.1.0.3 (x64)

- it seems to happen more often when I swap LO window between Windows 10 virtual desktops : open LO on desktop #1, work on a document, move window to desktop #2

- when I kill LibreOffice from task manager (I have to, because it's the only way to "quit"), there are 2 processes running: soffice.exe and soffice.bin. Killing soffice.exe has no effect, I have to kill soffice.bin in order the LibreOffice window to be closed
Comment 8 QA Administrators 2023-02-18 03:24:14 UTC Comment hidden (obsolete)
Comment 9 Simon White 2023-02-18 13:09:50 UTC 
Version: 7.3.3.2 (x86) / LibreOffice Community
Build ID: d1d0ea68f081ee2800a922cac8f79445e4603348
CPU threads: 8; OS: Windows 10.0 Build 17763; UI render: Skia/Raster; VCL: win
Locale: en-US (en_US); UI: en-US
Calc: threaded