Bug 136088 - when opening ap, it tells me you need to install legacy Java se 6 runtime
Summary: when opening ap, it tells me you need to install legacy Java se 6 runtime
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: LibreOffice (show other bugs)
Version:
(earliest affected)
3.3.0 release
Hardware: All All
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
: 136089 (view as bug list)
Depends on:
Blocks:
 
Reported: 2020-08-24 21:22 UTC by Sharon Joy
Modified: 2021-03-26 04:21 UTC (History)
1 user (show)

See Also:
Crash report or crash signature:


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Description Sharon Joy 2020-08-24 21:22:12 UTC
Description:





open ap and when I click on them I get that error. 





Steps to Reproduce:
1.open to app
2.recover documents
3.document appeared but couldn't use them

Actual Results:
call up app, page appears, click on page, error happens.  

Expected Results:
be able to use the app.


Reproducible: Always


User Profile Reset: Yes


OpenGL enabled: Yes

Additional Info:
i would love to be able to recover documents, edit them, and print them.
Comment 1 Julien Nabet 2020-08-25 07:36:10 UTC
*** Bug 136089 has been marked as a duplicate of this bug. ***
Comment 2 Julien Nabet 2020-08-25 07:38:00 UTC
1) On which env are you? (Windows, Linux, MacOS)

2) What's the error in detail?

3) 3.3 is a very old version, could you give a try at last stable LO version 6.4.6?

4) Finally, could you give a try at https://wiki.documentfoundation.org/QA/FirstSteps
Comment 3 Alex Thurgood 2020-08-26 07:30:15 UTC
LibreOffice 3.3 is obsolete.

Please try with a current production release of the LibreOffice application.

Please also install a current version of Java JDK, for example Java12.

Report back if the issue persists.
Comment 4 QA Administrators 2021-02-23 04:26:43 UTC Comment hidden (obsolete)
Comment 5 QA Administrators 2021-03-26 04:21:20 UTC
Dear Sharon Joy,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-FollowUp