Bug 136502 - app freezes
Summary: app freezes
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Base (show other bugs)
Version:
(earliest affected)
6.1.6.3 release
Hardware: All Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2020-09-05 19:05 UTC by harv wells
Modified: 2021-04-05 03:54 UTC (History)
1 user (show)

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Description harv wells 2020-09-05 19:05:17 UTC
Description:
When I click on any OPEN FILE and select a file, the file displays but is frozen. When that happens, no changes to the file (edits, deletions) are possible, and I can't even logoff the app. I have to re-start my PC and tell it to complete the file update, before the file is unfrozen.

Steps to Reproduce:
1.click on Libreoffice6.3 icon on desktop. 
2.go to OPEN FILE
3.select a file and try to make a change-- freezes about 50% of the time.

Actual Results:
freezes about 50% of tries.

Expected Results:
re-started my computer.
says LibreOffice preventing re-start.
option to re-start anyway.
after re-start, asks if I want to update Libreoffice. I say yes, does update and file is unfrozen.


Reproducible: Sometimes


User Profile Reset: Yes



Additional Info:
opened without a file freeze.
Comment 1 Julien Nabet 2020-09-05 19:23:36 UTC
Could you give a try to last stable LO version 6.4.6 + try https://wiki.documentfoundation.org/QA/FirstSteps if necessary?
Comment 2 QA Administrators 2021-03-05 04:19:10 UTC Comment hidden (obsolete)
Comment 3 QA Administrators 2021-04-05 03:54:21 UTC
Dear harv wells,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-FollowUp