Bug 136656 - LO Calc 7 crash when copying a sheet inside a specific document
Summary: LO Calc 7 crash when copying a sheet inside a specific document
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Calc (show other bugs)
Version:
(earliest affected)
6.4.5.2 release
Hardware: x86-64 (AMD64) Linux (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks: Crash
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Reported: 2020-09-10 21:20 UTC by Sam Van den Eynde
Modified: 2021-05-12 03:59 UTC (History)
3 users (show)

See Also:
Crash report or crash signature: 4fedb571-9c34-47d5-8e1a-401ce44f9f03
Regression By:


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Description Sam Van den Eynde 2020-09-10 21:20:03 UTC
Description:
Libreoffice Calc 7 crashes when I copy a sheet inside a particular document that I unfortunately can't share. The crash occurs when saving the document after copying the sheet.

I have seen this crash on version 6.5 as well.

Steps to Reproduce:
1. Open the document
2. Copy the specific sheet (duplicate it inside the document)
3. Save the document (saving triggers the crash)

Actual Results:
LO crashes and offers to send a crash report and document recovery. The document recovers to the point before the sheet was copied.

Expected Results:
The document should be save as usual.


Reproducible: Always


User Profile Reset: Yes


OpenGL enabled: Yes

Additional Info:
I am using the AppImage but have seen this with the deb and snap version as well. Currently Ubuntu 20.04 (fully patched) but this is also not a determining element.

Version: 7.0.1.2
Build ID: 7cbcfc562f6eb6708b5ff7d7397325de9e764452
CPU threads: 8; OS: Linux 5.8; UI render: default; VCL: gtk3
Locale: en-US (en_US.UTF-8); UI: en-US
Calc: threaded
Comment 1 BogdanB 2020-09-11 04:05:31 UTC
If you can't share the document please try this test:

Go to menu Help - Restart in Safe Mode - Factory Settings and Reset.
Why this? Because your LibreOffice 7 installation could have a bad profile, so, wehn restarting in Factory Settings is just like your computer see for the first time a LibreOffice instalation and everything should be fine.

I need an info from you if this solved your problem.

------------

After your test, if your test fails, there could be another way, to sent that document in an email to test just some of us in particular. The document than will be deleted from our computers. We need them just to test your case.
Comment 2 Sam Van den Eynde 2020-09-15 19:11:59 UTC
Hi,

The same issue occurs after resetting the profile. I was quite sure about that but the good thing is I got some crash reports out of it.

Attempt 1: saving the document causes the save proces to freeze at about half way (progress bar at the bottom of the doc): https://crashreport.libreoffice.org/stats/crash_details/babcc404-5076-4ce0-963b-f5031cc2be5e 

Attempt 2: saving the document crashes LO: https://crashreport.libreoffice.org/stats/crash_details/28d34ab3-559d-46e5-a115-51c9efc1e15f
Comment 3 QA Administrators 2020-09-16 04:06:46 UTC Comment hidden (obsolete)
Comment 4 Usha 2020-10-10 02:06:25 UTC
I was unable to reproduce this issue on both stable and development build and haven't seen a crash being triggered. Please provide a sample document which I can use to reproduce the crash.
Comment 5 Sam Van den Eynde 2020-10-10 22:44:41 UTC
I am sorry, sharing is not possible as mentioned.

I have spent hours deleting data from the document and anonymizing the data, which unfortunately result in the issue going away as well.

I am available to test but I cannot share this data.
Comment 6 Xisco Faulí 2020-10-12 15:46:20 UTC
(In reply to Sam Van den Eynde from comment #5)
> I am sorry, sharing is not possible as mentioned.
> 
> I have spent hours deleting data from the document and anonymizing the data,
> which unfortunately result in the issue going away as well.
> 
> I am available to test but I cannot share this data.

Would you mind sending me the document to my email? I can investigate it without sharing it to other people
Comment 7 QA Administrators 2021-04-11 03:35:56 UTC Comment hidden (obsolete)
Comment 8 QA Administrators 2021-05-12 03:59:38 UTC
Dear Sam Van den Eynde,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

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