Bug 136659 - LibreOffice Writer Freezing
Summary: LibreOffice Writer Freezing
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Writer (show other bugs)
Version:
(earliest affected)
7.1.0.0.alpha0+
Hardware: x86-64 (AMD64) Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2020-09-11 01:39 UTC by Holly
Modified: 2021-04-11 03:36 UTC (History)
1 user (show)

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Description Holly 2020-09-11 01:39:55 UTC
Description:
LibreOffice Writer 7.0.1.2 document freezing, unable to save or close the document. Happens in simple 1 page text documents as well as large documents.  

Steps to Reproduce:
1.Open document
2.start to edit document
3.

Actual Results:
Opened Document, started typing new text, document froze, unable to add text, save, exit. 


Expected Results:
Save and exit, without freezing. 


Reproducible: Always


User Profile Reset: No



Additional Info:
Reinstalled version 6.4.6 problem stopped.
Comment 1 BogdanB 2020-09-11 03:54:58 UTC
In order to fix this we needed you to make some test before uninstalling version 7.

In the case you still have 7, or you can install again 7 version, (7.0.1 is the last version released, 7.1 is just in alpha for the moment, is just for testing, not for day by day usage) you could do this test:

Go to menu Help - Restart in Safe Mode - Factory Settings and Reset.
Why this? Because your LibreOffice 7 installation could have a bad profile, so, wehn restarting in Factory Settings is just like your computer see for the first time a LibreOffice instalation and everything should be fine.

I need an info from you if this solved your problem.
Comment 2 BogdanB 2020-09-11 03:56:45 UTC
I want to mention that I am using LibreOffice 7.0.1 everyday on my Windows 10 computer and I have no problem at all. But I did a Factory Reset. And I do that everytime I install a new version. It's safer to use this program this way.
Comment 3 Telesto 2020-09-11 17:44:56 UTC
Another possible cause is Skia Vulkan

Tools -> Options -> View -> Check Force Skia Software rendering if unchecked & OK & restart
Comment 4 QA Administrators 2021-03-11 04:48:18 UTC Comment hidden (obsolete)
Comment 5 QA Administrators 2021-04-11 03:36:24 UTC
Dear Holly,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-FollowUp