Description: When trying to add a new citation, the extension crashes while "formatting ctation", and gives the following error message: Error: Se ha producido una excepción Type: com.sun.star.uno.RuntimeException Message: SwXReferenceMark::InsertRefMark(): cannot insert attribute. At line: 938 At the moment, no new citations can be added, nor can I modify the ones already present. It might be caused by references which have been modified on Mendeley library, but I try to delete those references and add them again and the extension keeps crashing. It seems that deleting the bibliography list and creating it again fixes the problem (at least once). Steps to Reproduce: 1. Insert citations with Mendeley extension. Save and close the file. 2. Modify reference on Mendeley. 3. Open again the file and try to add new citation or modify existing one. 4. Delete bibliography list. 5. Repeat 1-3. Actual Results: Error: Se ha producido una excepción Type: com.sun.star.uno.RuntimeException Message: SwXReferenceMark::InsertRefMark(): cannot insert attribute. At line: 938 And instead of reference, shows "Formatting citation" Expected Results: Correct citation (f.i., Jones et al 2020) Reproducible: Always User Profile Reset: No Additional Info: [Information automatically included from LibreOffice] Locale: es Module: TextDocument [Information guessed from browser] OS: Windows (All) OS is 64bit: yes
If extension crashes, report should be done to Mendeley. Please search for Mendeley in open and closed bugs, always before reporting.
Mendeley does not have a public bug tracker. They take reports through this: https://service.elsevier.com/app/contact/supporthub/mendeley/
Let's consider a duplicate. PLEASE write it you reported to Mendeley. And test with newest version. *** This bug has been marked as a duplicate of bug 142572 ***