Bug 137026 - After Upgrade to collaboraoffice6.4 loolwsd not starting on Ubuntu 16.04
Summary: After Upgrade to collaboraoffice6.4 loolwsd not starting on Ubuntu 16.04
Status: RESOLVED WORKSFORME
Alias: None
Product: LibreOffice Online
Classification: Unclassified
Component: LibreOffice (show other bugs)
Version:
(earliest affected)
unspecified
Hardware: x86-64 (AMD64) other
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2020-09-25 12:47 UTC by Stefan V
Modified: 2020-10-05 22:01 UTC (History)
0 users

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Description Stefan V 2020-09-25 12:47:23 UTC
Using Ubuntu 16.04 packages for collaboraoffice after the recent upgrade to V6.4 loolwsd isn't working anymore.

I get the following error message starting loolwsd service:
---
root@ce ~ # systemctl status loolwsd.service
● loolwsd.service - LibreOffice Online WebSocket Daemon
   Loaded: loaded (/lib/systemd/system/loolwsd.service; enabled; vendor preset: enabled)
   Active: active (running) since Fri 2020-09-25 14:34:39 CEST; 6min ago
 Main PID: 31338 (loolwsd)
    Tasks: 3
   Memory: 23.7M
      CPU: 655ms
   CGroup: /system.slice/loolwsd.service
           └─31338 /usr/bin/loolwsd --version --o:sys_template_path=/opt/lool/systemplate --o:child_root_path=/opt/lool/child-roots --o:file_server_root_path=/usr/sh

Sep 25 14:34:39 ce systemd[1]: Started LibreOffice Online WebSocket Daemon.
Sep 25 14:34:40 ce loolwsd[31338]: loolforkit version details: 6.4.0 - bfce6f6
Sep 25 14:34:40 ce loolwsd[31338]: Failed to load /opt/collaboraoffice6.4/program/libmergedlo.so: /opt/collaboraoffice6.4/program/libcairo.so.2: undefined symbol: FT
Sep 25 14:34:40 ce loolwsd[31338]: Failed to preinit lokit.
---

Although the service is statet running it won't accecpt any connections.
stopping loolwsd.serivce is taking forever and after the timeout the service is finally killed:
---
Sep 25 14:41:29 ce loolwsd[31338]: wsd-31338-31338 2020-09-25 12:41:29.400743 [ loolwsd ] SIG   Shutdown signal received: SIGTERM
Sep 25 14:41:29 ce systemd[1]: Stopping LibreOffice Online WebSocket Daemon...
Sep 25 14:42:59 ce systemd[1]: loolwsd.service: State 'stop-sigterm' timed out. Killing.
Sep 25 14:42:59 ce systemd[1]: loolwsd.service: Main process exited, code=killed, status=9/KILL
Sep 25 14:42:59 ce systemd[1]: Stopped LibreOffice Online WebSocket Daemon.
Sep 25 14:42:59 ce systemd[1]: loolwsd.service: Unit entered failed state.
Sep 25 14:42:59 ce systemd[1]: loolwsd.service: Failed with result 'signal'.
---

I tested on my production system (i386) as well as in Virtual machine running on VirualBox.
Both servers are experiencing the same issue.

BR, Stefan.
Comment 1 Stefan V 2020-10-03 08:53:34 UTC
Fixed with latest package update
Comment 2 Stefan V 2020-10-03 08:54:26 UTC
Fixed with latest package udate
Comment 3 sdc.blanco 2020-10-05 22:01:49 UTC
Changing to WORKSFORME (Unlike FIXED, exact fix commit is not known.)