Bug 137507 - Black window of LibreOffice after dropping it down to taskbar and opening again
Summary: Black window of LibreOffice after dropping it down to taskbar and opening again
Status: RESOLVED DUPLICATE of bug 135370
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: LibreOffice (show other bugs)
Version:
(earliest affected)
7.0.0.0.beta1+
Hardware: PowerPC Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2020-10-15 14:27 UTC by Sergey Fedosov
Modified: 2020-10-16 13:56 UTC (History)
1 user (show)

See Also:
Crash report or crash signature:


Attachments
LibreOffice version (36.45 KB, image/png)
2020-10-16 09:54 UTC, Sergey Fedosov
Details
Demonstration of a black LibreOffoce window (1.74 MB, video/x-matroska)
2020-10-16 09:57 UTC, Sergey Fedosov
Details

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Description Sergey Fedosov 2020-10-15 14:27:17 UTC
Open LibreOffice via its integrator (LibreOffice shortcut). Open a Writer document (or an Impress document) into a full-screen window. Minimize the Writer window to taskbar. Open the window again. Repeat several times. After a few repetitions (or just immediately) the reopened window turns black. The program is still operational and the open document can be saved or even blindly edited and saved. The window can be restored to a normal view after making a smaller window instead of a full-screen The effect started after installation of LibreOffice 7.0.0 and persists in 7.0.2. The previous version 6.4.3 (as far as I recall) worked fine.
Comment 1 V Stuart Foote 2020-10-15 15:22:59 UTC
Thank you for filing.

Please copy program details from the menu Help  ->  About LibreOffice and post.

Also what GPU and driver are in use? You can obtain that running "msinfo32.exe" and copy from the Components  -> Display panel.

Finally, please open Tools -> Options dialog and on the View panel uncheck the 'Use Skia for all rendering' box and restart LibreOffice.  Does that resolve?
Comment 2 Sergey Fedosov 2020-10-16 09:54:25 UTC
Created attachment 166409 [details]
LibreOffice version
Comment 3 Sergey Fedosov 2020-10-16 09:57:52 UTC
Created attachment 166410 [details]
Demonstration of a black LibreOffoce window
Comment 4 Sergey Fedosov 2020-10-16 10:03:43 UTC
Dell Precision M6800 (Windows 7)

PNP Device ID	PCI\VEN_8086&DEV_0416&SUBSYS_05CD1028&REV_06\3&11583659&0&10
Adapter Type	Intel(R) HD Graphics Family, Intel Corporation compatible
Adapter Description	Intel(R) HD Graphics 4600
Adapter RAM	1.00 GB (1,073,741,824 bytes)
Installed Drivers	igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32
Driver Version	10.18.14.5074
INF File	oem81.inf (iHSWM_w7 section)
Color Planes	Not Available
Color Table Entries	Not Available
Resolution	Not Available
Bits/Pixel	Not Available
Memory Address	0xF5400000-0xF57FFFFF
Memory Address	0xD0000000-0xDFFFFFFF
I/O Port	0x0000F000-0x0000F03F
IRQ Channel	IRQ 4294967294
I/O Port	0x000003B0-0x000003BB
I/O Port	0x000003C0-0x000003DF
Memory Address	0xA0000-0xBFFFF
Driver	c:\windows\system32\drivers\igdkmd64.sys (10.18.14.5074, 4.72 MB (4,944,504 bytes), 8/30/2019 1:31 PM)
	
Name	NVIDIA Quadro K3100M
PNP Device ID	PCI\VEN_10DE&DEV_11B6&SUBSYS_15CD1028&REV_A1\4&35AF560&0&0008
Adapter Type	Quadro K3100M, NVIDIA compatible
Adapter Description	NVIDIA Quadro K3100M
Adapter RAM	(1,048,576) bytes
Installed Drivers	nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver Version	23.21.13.8908
INF File	oem61.inf (Section121 section)
Color Planes	Not Available
Color Table Entries	4294967296
Resolution	1920 x 1080 x 60 hertz
Bits/Pixel	32
Memory Address	0xF4000000-0xF50FFFFF
Memory Address	0xE0000000-0xF1FFFFFF
Memory Address	0xF0000000-0xF1FFFFFF
I/O Port	0x0000EF80-0x0000EFFF
IRQ Channel	IRQ 4294967290
Driver	c:\windows\system32\drivers\nvlddmkm.sys (23.21.13.8908, 16.19 MB (16,978,280 bytes), 5/7/2018 1:13 AM)


Dell Latitude 5580 (Windows 10) / the same effect on Alienware 18 (Windows 10)

Name Intel(R) HD Graphics 620
PNP Device ID PCI\VEN_8086&DEV_5916&SUBSYS_07A81028&REV_02\3&11583659&0&10
Adapter Type Intel(R) HD Graphics Family, Intel Corporation compatible
Adapter Description Intel(R) HD Graphics 620
Adapter RAM 1.00 GB (1,073,741,824 bytes)
Installed Drivers C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_6742a32d2d482a17\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_6742a32d2d482a17\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_6742a32d2d482a17\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_6742a32d2d482a17\igd12umd64.dll
Driver Version 26.20.100.8142
INF File oem49.inf (iKBLD_w10_DS_DC5 section)
Color Planes Not Available
Color Table Entries 4294967296
Resolution 1920 x 1080 x 59 hertz
Bits/Pixel 32
Memory Address 0xEE000000-0xEEFFFFFF
Memory Address 0xD0000000-0xDFFFFFFF
I/O Port 0x0000F000-0x0000F03F
IRQ Channel IRQ 4294967291
Driver C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\IGDLH64.INF_AMD64_6742A32D2D482A17\IGDKMD64.SYS (26.20.100.8142, 25.33 MB (26,564,464 bytes), 01-Oct-20 10:44 AM)


Tools -> Options -> View, uncheck 'Use Skia for all rendering', restart LibreOffice APPARENTLY SOLVES THE PROBLEM AFTER A NUMBER OF TRIALS
Comment 5 V Stuart Foote 2020-10-16 13:56:28 UTC
OK, thanks for the feedback. This is a known issue with the nVidia drivers in Vulkan mode. The nVidia GPUs have been denylist'd for now.

*** This bug has been marked as a duplicate of bug 135370 ***