Bug 137986 - Fatal error when opening Libreoffice Writer 7.0.2 rc2
Summary: Fatal error when opening Libreoffice Writer 7.0.2 rc2
Status: RESOLVED WORKSFORME
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Writer (show other bugs)
Version:
(earliest affected)
7.0.2.2 release
Hardware: x86-64 (AMD64) Linux (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2020-11-04 14:49 UTC by JL
Modified: 2020-11-30 14:15 UTC (History)
2 users (show)

See Also:
Crash report or crash signature:


Attachments
error screenshot (15.25 KB, image/png)
2020-11-04 14:49 UTC, JL
Details

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Description JL 2020-11-04 14:49:00 UTC
Description:
After the upgrade from the PPA:
https://launchpad.net/~libreoffice/+archive/ubuntu/ppa
to 7.0.2 RC2, Writer shows a fatal error when trying to open it.

The error says (sorry for the translation, I see the error in Spanish):
Cannot load the component. It's possible that there was an error in the installation. The complete error message is:
loading component library <file://usr/lib/libreoffice/program/libswlo.so>
failed /build/libreoffice-mAXO97/libreoffice-7.0.2~rc2/cppuhelper/source/-shlib.cxx:298.

Steps to Reproduce:
1.Open Writer
2.Get the error

Actual Results:
Writer can not be opened

Expected Results:
Writer can be opened


Reproducible: Always


User Profile Reset: No



Additional Info:
Using Linux Mint 20 (based on Ubuntu 20.04)
Comment 1 JL 2020-11-04 14:49:50 UTC
Created attachment 167002 [details]
error screenshot
Comment 2 JL 2020-11-04 14:53:41 UTC
Forgot to mention that uninstall (purge) and reinstall didn't work
Comment 3 Xisco Faulí 2020-11-04 14:58:26 UTC
Thank you for reporting the bug.
it seems you're using an old version of LibreOffice.
Could you please try to reproduce it with the latest version of LibreOffice from https://www.libreoffice.org/download/libreoffice-fresh/ ?
I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' if the bug is still present in the latest version.
Comment 4 [REDACTED] 2020-11-04 16:21:29 UTC
No repro on 

Version: 7.0.2.2, Build ID: 00(Build:2),CPU threads: 4; OS: Linux 5.4; UI render: default; VCL: gtk3, Locale: en-US (de_DE.UTF-8); UI: en-US,Ubuntu package version: 1:7.0.2_rc2-0ubuntu0.20.04.2, Calc: threaded

Linux Mint 20, Kernel: 5.4.0-52-generic
Comment 5 [REDACTED] 2020-11-04 16:28:28 UTC
(In reply to JL from comment #2)
> Forgot to mention that uninstall (purge) and reinstall didn't work

Did you uninstall using:

dpkg --list | awk '/ii/&&/libreoffice/{print $2}' | sudo xargs apt --yes purge
sudo apt --yes autoremove
sudo rm -r /usr/lib/libreoffice/*

and reinstalling using:

sudo apt update --yes
sudo apt install libreoffice libreoffice-gtk3 libreoffice-sdbc-hsqldb libreoffice-help-en-us --yes

?
Comment 6 JL 2020-11-04 17:25:20 UTC
Hi

   I upgraded to 7.0.3.1 and it seems to be ok now :) Not sure why I got the option to upgrade to 7.0.2 rc2 first from the PPA repo...

   Thanks anyway for the prompt responses.

   I mark it as fixed.

Best regards
/JL
Comment 7 Xisco Faulí 2020-11-30 14:15:48 UTC
Setting to RESOLVED WORKSFORME since the commit fixing this issue hasn't been
identified.