Bug 138098 - Frequent Crashes in LOOL 6.4 (Collabora CODE 6.4 Docker)
Summary: Frequent Crashes in LOOL 6.4 (Collabora CODE 6.4 Docker)
Status: RESOLVED MOVED
Alias: None
Product: LibreOffice Online
Classification: Unclassified
Component: Calc (show other bugs)
Version:
(earliest affected)
unspecified
Hardware: All All
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2020-11-09 17:49 UTC by Gunter Ohrner
Modified: 2021-04-04 01:04 UTC (History)
1 user (show)

See Also:
Crash report or crash signature:

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Description Gunter Ohrner 2020-11-09 17:49:33 UTC 
While editing a LibreOffice Calc file with 3 sheets together with some other persons, I got following crashes and we lost quite a few edits several times:

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wsd-00008-00165 2020-11-09 14:17:29.717231 [ docbroker_006 ] WRN  Dropping empty tile response: tile: nviewid=0 part=1 width=256 height=256 tileposx=26880 tileposy=15360 tilewidth=3840 tileheight=3840 oldwid=53 wid=53 ver=147092| wsd/DocumentBroker.cpp:2062                       
wsd-00008-00165 2020-11-09 14:17:30.488052 [ docbroker_006 ] WRN  Dropping empty tile response: tile: nviewid=0 part=1 width=256 height=256 tileposx=23040 tileposy=19200 tilewidth=3840 tileheight=3840 oldwid=69 wid=69 ver=155954| wsd/DocumentBroker.cpp:2062                       
wsd-00008-00165 2020-11-09 14:17:36.506441 [ docbroker_006 ] WRN  Dropping empty tile response: tile: nviewid=0 part=1 width=256 height=256 tileposx=0 tileposy=19200 tilewidth=3840 tileheight=3840 oldwid=63 wid=63 ver=159482| wsd/DocumentBroker.cpp:2062                           
wsd-00008-00165 2020-11-09 14:17:36.540158 [ docbroker_006 ] WRN  Dropping empty tile response: tile: nviewid=0 part=1 width=256 height=256 tileposx=26880 tileposy=19200 tilewidth=3840 tileheight=3840 oldwid=113 wid=113 ver=159488| wsd/DocumentBroker.cpp:2062                     
kit-00122-00047 2020-11-09 14:18:45.815699 [ kitbroker_006 ] SIG   Fatal signal received: SIGSEGV
Backtrace 122:
/usr/bin/loolforkit(_ZN7SigUtil13dumpBacktraceEv+0x5e)[0x56387a07325e]
/usr/bin/loolforkit(+0x1d0a55)[0x56387a073a55]
/lib/x86_64-linux-gnu/libpthread.so.0(+0x128a0)[0x7f6c35d4c8a0]
/opt/collaboraoffice6.4/program/libmergedlo.so(_ZNK3sdr7contact17ViewObjectContact13getGridOffsetEv+0x33)[0x7f6c329a7653]
/opt/collaboraoffice6.4/program/../program/libsclo.so(+0xbf82fa)[0x7f6c2266f2fa]
/opt/collaboraoffice6.4/program/libmergedlo.so(_ZNK3sdr7contact17ViewObjectContact13getGridOffsetEv+0x50)[0x7f6c329a7670]
/opt/collaboraoffice6.4/program/libmergedlo.so(_ZNK3sdr7contact17ViewObjectContact22getPrimitive2DSequenceERKNS0_11DisplayInfoE+0x5a8)[0x7f6c329a89e8]
/opt/collaboraoffice6.4/program/libmergedlo.so(_ZNK3sdr7contact17ViewObjectContact14getObjectRangeEv+0x9e)[0x7f6c329a8dfe]
/opt/collaboraoffice6.4/program/libmergedlo.so(_ZN3sdr7contact17ViewObjectContact13ActionChangedEv+0x22)[0x7f6c329a90a2]
/opt/collaboraoffice6.4/program/libmergedlo.so(_ZN3sdr7contact11ViewContact19ActionChildInsertedERS1_+0x4b)[0x7f6c3299922b]
/opt/collaboraoffice6.4/program/libmergedlo.so(_ZN10SdrObjList15NbcInsertObjectEP9SdrObjectm+0x97)[0x7f6c32acdb57]
/opt/collaboraoffice6.4/program/libmergedlo.so(_ZN10SdrObjList12InsertObjectEP9SdrObjectm+0x4f)[0x7f6c32ac988f]
/opt/collaboraoffice6.4/program/libmergedlo.so(_ZN10FmFormPage12InsertObjectEP9SdrObjectm+0x11)[0x7f6c32ce9a81]
/opt/collaboraoffice6.4/program/../program/libsclo.so(+0x53d8f6)[0x7f6c21fb48f6]
/opt/collaboraoffice6.4/program/../program/libsclo.so(_ZNK8ScPostIt25CreateCaptionFromInitDataERK9ScAddress+0x130)[0x7f6c21fb63e0]
/opt/collaboraoffice6.4/program/../program/libsclo.so(_ZNK8ScPostIt18GetOrCreateCaptionERK9ScAddress+0x9)[0x7f6c21fb7369]
/opt/collaboraoffice6.4/program/../program/libsclo.so(+0x41128c)[0x7f6c21e8828c]
/opt/collaboraoffice6.4/program/../program/libsclo.so(+0x55b2b0)[0x7f6c21fd22b0]
/opt/collaboraoffice6.4/program/../program/libsclo.so(+0x47331d)[0x7f6c21eea31d]
/opt/collaboraoffice6.4/program/../program/libsclo.so(+0x816ce0)[0x7f6c2228dce0]
/opt/collaboraoffice6.4/program/../program/libsclo.so(+0x91aa34)[0x7f6c22391a34]
/opt/collaboraoffice6.4/program/../program/libsclo.so(_ZN10ScDocShell6SaveAsER9SfxMedium+0x139)[0x7f6c22391e59]
/opt/collaboraoffice6.4/program/libmergedlo.so(_ZN14SfxObjectShell15SaveAsOwnFormatER9SfxMedium+0x108)[0x7f6c323853d8]
/opt/collaboraoffice6.4/program/libmergedlo.so(+0x1e7da89)[0x7f6c32387a89]
/opt/collaboraoffice6.4/program/libmergedlo.so(+0x1e7ef56)[0x7f6c32388f56]
/opt/collaboraoffice6.4/program/libmergedlo.so(+0x1e7f5ab)[0x7f6c323895ab]
/opt/collaboraoffice6.4/program/libmergedlo.so(_ZN12SfxBaseModel9storeSelfERKN3com3sun4star3uno8SequenceINS2_5beans13PropertyValueEEE+0x9f6)[0x7f6c323baae6]
/opt/collaboraoffice6.4/program/libmergedlo.so(+0x1e5151e)[0x7f6c3235b51e]
/opt/collaboraoffice6.4/program/libmergedlo.so(+0x1e6bc81)[0x7f6c32375c81]
/opt/collaboraoffice6.4/program/libmergedlo.so(_ZN8SfxShell11ExecuteSlotER10SfxRequestPK12SfxInterface+0x4b)[0x7f6c322385eb]
/opt/collaboraoffice6.4/program/../program/libsclo.so(_ZN14ScTabViewShell11ExecuteSaveER10SfxRequest+0x74)[0x7f6c226f0364]
/opt/collaboraoffice6.4/program/libmergedlo.so(+0x1d12d81)[0x7f6c3221cd81]
/opt/collaboraoffice6.4/program/libmergedlo.so(_ZN13SfxDispatcher8Execute_ER8SfxShellRK7SfxSlotR10SfxRequest11SfxCallMode+0x122)[0x7f6c32222202]
/opt/collaboraoffice6.4/program/libmergedlo.so(_ZN13SfxDispatcher7ExecuteEt11SfxCallModePK10SfxItemSetS3_t+0x189)[0x7f6c322234a9]
/opt/collaboraoffice6.4/program/libmergedlo.so(+0x1d646b1)[0x7f6c3226e6b1]
/opt/collaboraoffice6.4/program/libmergedlo.so(_ZN10comphelper15dispatchCommandERKN3rtl8OUStringERKN3com3sun4star3uno9ReferenceINS6_5frame6XFrameEEERKNS7_8SequenceINS6_5beans13PropertyValueEEERKNS8_INS9_23XDispatchResultListenerEEE+0x4bf)[0x7f6c318648ef]
/opt/collaboraoffice6.4/program/libmergedlo.so(_ZN10comphelper15dispatchCommandERKN3rtl8OUStringERKN3com3sun4star3uno8SequenceINS6_5beans13PropertyValueEEERKNS7_9ReferenceINS6_5frame23XDispatchResultListenerEEE+0x168)[0x7f6c31864c48]
/opt/collaboraoffice6.4/program/libmergedlo.so(+0x1fe4b97)[0x7f6c324eeb97]
/usr/bin/loolforkit(_ZN12ChildSession10unoCommandEPKciRK12StringVector+0x186)[0x563879fd8c36]
/usr/bin/loolforkit(_ZN12ChildSession12_handleInputEPKci+0x28aa)[0x563879ff7e0a]
/usr/bin/loolforkit(_ZN7Session13handleMessageERKSt6vectorIcSaIcEE+0x55)[0x56387a063d75]
/usr/bin/loolforkit(_ZN8Document14forwardToChildERKNSt7__cxx1112basic_stringIcSt11char_traitsIcESaIcEEERKSt6vectorIcS4_E+0x746)[0x56387a02d726]
/usr/bin/loolforkit(_ZN8Document10drainQueueERKNSt6chrono10time_pointINS0_3_V212steady_clockENS0_8durationIlSt5ratioILl1ELl1000000000EEEEEE+0x28b)[0x56387a03571b]
/usr/bin/loolforkit(_ZN13KitSocketPoll7kitPollEi+0x238)[0x56387a037748]
/opt/collaboraoffice6.4/program/libmergedlo.so(_ZN14SvpSalInstance7DoYieldEbb+0x112)[0x7f6c3354baf2]
/opt/collaboraoffice6.4/program/libmergedlo.so(+0x2f8918b)[0x7f6c3349318b]
/opt/collaboraoffice6.4/program/libmergedlo.so(_ZN11Application7ExecuteEv+0x45)[0x7f6c33493d25]
/opt/collaboraoffice6.4/program/libmergedlo.so(+0x1f96085)[0x7f6c324a0085]
/opt/collaboraoffice6.4/program/libmergedlo.so(_Z10ImplSVMainv+0x51)[0x7f6c3349adb1]
/opt/collaboraoffice6.4/program/libmergedlo.so(soffice_main+0x98)[0x7f6c324c16c8]
wsd-00008-00165 2020-11-09 14:18:45.850942 [ docbroker_006 ] ERR  DocumentBroker stopping although modified  Broker: openedFileName 21.1.ods pid: 122 has live sessions
  loaded in: 2497ms
  sent: 96670943
  recv: 769272
  modified?: 1
  jail id: DS5rgoCgPGDHc5lq
  filename: openedFileName 21.1.ods
  public uri: https://nextcloud.example.com/index.php/apps/richdocuments/wopi/files/1772148_ocvgcqniu1rh?access_token=0wfaATasqH2xTkjAwgQdkLc5D1qZ93ig&access_token_ttl=0&permission=edit
  jailed uri: file:///tmp/user/docs/DS5rgoCgPGDHc5lq/openedFileName%2021.1.ods
  doc key: /index.php/apps/richdocuments/wopi/files/1772148_ocvgcqniu1rh
  doc id: 006
  num sessions: 6
  thread start: Mon Nov  9 14:13:34 2020

  last saved: Mon Nov  9 14:13:34 2020

  last save request: Mon Nov  9 14:18:45 2020

  last save response: Sun Oct 25 13:01:07 2020
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wsd-00008-00189 2020-11-09 14:23:00.920129 [ docbroker_007 ] WRN  Dropping empty tile response: tile: nviewid=0 part=2 width=256 height=256 tileposx=34560 tileposy=664320 tilewidth=3840 tileheight=3840 oldwid=817 wid=817 ver=128505| wsd/DocumentBroker.cpp:2062                    
wsd-00008-00189 2020-11-09 14:23:00.942103 [ docbroker_007 ] WRN  Dropping empty tile response: tile: nviewid=0 part=2 width=256 height=256 tileposx=34560 tileposy=664320 tilewidth=3840 tileheight=3840 oldwid=817 wid=817 ver=128525| wsd/DocumentBroker.cpp:2062                    
wsd-00008-00189 2020-11-09 14:23:00.956669 [ docbroker_007 ] WRN  Dropping empty tile response: tile: nviewid=0 part=2 width=256 height=256 tileposx=34560 tileposy=664320 tilewidth=3840 tileheight=3840 oldwid=817 wid=817 ver=128552| wsd/DocumentBroker.cpp:2062                    
wsd-00008-00189 2020-11-09 14:23:00.974083 [ docbroker_007 ] WRN  Dropping empty tile response: tile: nviewid=0 part=2 width=256 height=256 tileposx=34560 tileposy=664320 tilewidth=3840 tileheight=3840 oldwid=817 wid=817 ver=128570| wsd/DocumentBroker.cpp:2062                    
wsd-00008-00189 2020-11-09 14:23:00.993483 [ docbroker_007 ] WRN  Dropping empty tile response: tile: nviewid=0 part=2 width=256 height=256 tileposx=34560 tileposy=664320 tilewidth=3840 tileheight=3840 oldwid=817 wid=817 ver=128595| wsd/DocumentBroker.cpp:2062                    
wsd-00008-00051 2020-11-09 14:23:02.144509 [ websrv_poll ] WRN  client - server version mismatch, disabling browser cache. Expected: 2e195e5| wsd/FileServer.cpp:285                                                                                                                    
wsd-00008-00051 2020-11-09 14:23:02.357953 [ websrv_poll ] WRN  client - server version mismatch, disabling browser cache. Expected: 2e195e5| wsd/FileServer.cpp:285                                                                                                                    
kit-00166-00047 2020-11-09 14:23:03.492685 [ kitbroker_007 ] SIG   Fatal signal received: SIGSEGV
Backtrace 166:
/usr/bin/loolforkit(_ZN7SigUtil13dumpBacktraceEv+0x5e)[0x56387a07325e]
/usr/bin/loolforkit(+0x1d0a55)[0x56387a073a55]
/lib/x86_64-linux-gnu/libpthread.so.0(+0x128a0)[0x7f6c35d4c8a0]
/opt/collaboraoffice6.4/program/libmergedlo.so(+0x2c66938)[0x7f6c33170938]
/opt/collaboraoffice6.4/program/libmergedlo.so(+0x2cbd578)[0x7f6c331c7578]
/opt/collaboraoffice6.4/program/libmergedlo.so(+0x2cc08a8)[0x7f6c331ca8a8]
/opt/collaboraoffice6.4/program/libmergedlo.so(_ZN14SvpSalInstance12ProcessEventEN16SalUserEventList12SalUserEventE+0x26)[0x7f6c3354b666]
/opt/collaboraoffice6.4/program/libmergedlo.so(_ZN16SalUserEventList18DispatchUserEventsEb+0x185)[0x7f6c33451ef5]
/opt/collaboraoffice6.4/program/libmergedlo.so(_ZN14SvpSalInstance7DoYieldEbb+0x39)[0x7f6c3354ba19]
/opt/collaboraoffice6.4/program/libmergedlo.so(+0x2f8918b)[0x7f6c3349318b]
/opt/collaboraoffice6.4/program/libmergedlo.so(_ZN11Application7ExecuteEv+0x45)[0x7f6c33493d25]
/opt/collaboraoffice6.4/program/libmergedlo.so(+0x1f96085)[0x7f6c324a0085]
/opt/collaboraoffice6.4/program/libmergedlo.so(_Z10ImplSVMainv+0x51)[0x7f6c3349adb1]
/opt/collaboraoffice6.4/program/libmergedlo.so(soffice_main+0x98)[0x7f6c324c16c8]
/opt/collaboraoffice6.4/program/libmergedlo.so(+0x1fc7301)[0x7f6c324d1301]
/usr/bin/loolforkit(_Z10lokit_mainRKNSt7__cxx1112basic_stringIcSt11char_traitsIcESaIcEEES6_S6_S6_S6_bbbbm+0x2562)[0x56387a0196a2]
/usr/bin/loolforkit(+0x15fb87)[0x56387a002b87]
/usr/bin/loolforkit(_Z18forkLibreOfficeKitRKNSt7__cxx1112basic_stringIcSt11char_traitsIcESaIcEEES6_S6_S6_i+0xb44)[0x56387a003a34]
/usr/bin/loolforkit(main+0x18a7)[0x563879fcdbb7]
/lib/x86_64-linux-gnu/libc.so.6(__libc_start_main+0xe7)[0x7f6c3596ab97]
/usr/bin/loolforkit(_start+0x2a)[0x563879fd4c9a]
wsd-00008-00189 2020-11-09 14:23:03.509795 [ docbroker_007 ] ERR  DocumentBroker stopping although modified  Broker: openedFileName 21.1.ods pid: 166 has live sessions
  loaded in: 2571ms
  sent: 55823929
  recv: 452375
  modified?: 1
  jail id: 5nEhOSn5iJ77QXzc
  filename: openedFileName 21.1.ods
  public uri: https://nextcloud.ohrner-it.com/index.php/apps/richdocuments/wopi/files/1772148_ocvgcqniu1rh?access_token=4UsRxIKgeofOoCxVoyHPgQX6LyEsnDW3&access_token_ttl=0&permission=edit
  jailed uri: file:///tmp/user/docs/5nEhOSn5iJ77QXzc/openedFileName%2021.1.ods
  doc key: /index.php/apps/richdocuments/wopi/files/1772148_ocvgcqniu1rh
  doc id: 007
  num sessions: 2
  thread start: Mon Nov  9 14:18:48 2020

  last saved: Mon Nov  9 14:18:48 2020

  last save request: Mon Nov  9 14:18:43 2020

  last save response: Sun Oct 25 13:01:07 2020

  last storage save was successful: 1
  last modified: Mon, 09 Nov 2020 14:13:31
  file last modified: Mon, 09 Nov 2020 14:18:48
  idle time: 0
  cursor 6451, 10980( 0,210)
  tile cache: num: 54 size: 470053 bytes
     817          8343 bytes    ' nviewid=0 part=2 width=256 height=256 tileposx=34560 tileposy=664320 tilewidth=3840 tileheight=3840 oldwid=0 wid=817 ver=129304 imgsize=8343'
     816          6388 bytes    ' nviewid=0 part=2 width=256 height=256 tileposx=30720 tileposy=664320 tilewidth=3840 tileheight=3840 oldwid=0 wid=816 ver=129303 imgsize=6388'
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This probably is not much information but I'm not sure if I can provide more...

What additional info would be needed? Unfortunately I cannot provide the file which we were editing when the crashes occurred. (Sensitive content.)
Comment 1 Gunter Ohrner 2020-11-09 18:17:12 UTC 
LOOLWSD
6.4.0 (git hash: 2e195e5)
Angeboten von: a5ee88c4

LOKit
Collabora Office 6.4-7 (git hash: 0f7375b)
"Ubuntu 18.04.5 LTS"
Comment 2 Gunter Ohrner 2020-11-24 08:44:24 UTC 
> QA:needsComment

Is there anything to do for me, or who has to comment (and on what)?
Comment 3 Aron Budea 2021-04-04 01:04:37 UTC 
Gunter, if you're still having this crash, please open a fresh issue over at:
https://github.com/CollaboraOnline/online/issues

The following issue has already been opened by you, but since the traces are different, it must be a different issue. In either case, reproducers would be really helpful. Thanks!
https://github.com/CollaboraOnline/online/issues/1198