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Bug 138398 - MAILMERGE: nothing append when sending range emails (no problem with mailing all or printing)
Summary: MAILMERGE: nothing append when sending range emails (no problem with mailing ...
Status: UNCONFIRMED
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Writer (show other bugs)
Version:
(earliest affected)
6.4.6.2 release
Hardware: x86-64 (AMD64) Linux (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2020-11-21 21:25 UTC by Thierry Munoz
Modified: 2020-11-22 18:29 UTC (History)
1 user (show)

See Also:
Crash report or crash signature:


Attachments
The box hanging (16.96 KB, image/png)
2020-11-21 21:26 UTC, Thierry Munoz
Details
Box hanging with details (17.21 KB, image/png)
2020-11-21 21:29 UTC, Thierry Munoz
Details
The email application in LibreOffice Writer e-mailing option (57.07 KB, image/png)
2020-11-21 22:05 UTC, Thierry Munoz
Details
Connection test OK with smtp account (21.35 KB, image/png)
2020-11-21 22:07 UTC, Thierry Munoz
Details
Problem when choosing a range of emails. (44.22 KB, image/png)
2020-11-22 18:29 UTC, Thierry Munoz
Details

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Description Thierry Munoz 2020-11-21 21:25:31 UTC
Description:
I use an odt file and a database based on calc for mailing on Ubuntu 18.04.
No problem for printing the results but when I want send the emails nothing append. The sending hangs.
I've verified the Internet Options and all seems good. I can send the .odt by email so this configuration is OK.

Same problem under 6.4.2 rc2, 6.4.7 and 7.0.3.1.

Steps to Reproduce:
1. Prepare an .odt document with fields coming from a calc file. I use conditionnal fields.
2. Clic on the icon for mailmerge
3. I select one recording in order to test.
4. Writer generates all the records but it's not necessary.
5. An info box appears to show the evolution of the sending but nothing append, no details, the bar progress stays at the beginning.

Actual Results:
Nothing appends. No sending with the info box always displayed and doesn't changing, it's hanging.


Expected Results:
The emails should be sent.


Reproducible: Always


User Profile Reset: No


OpenGL enabled: Yes

Additional Info:
Version: 7.0.3.1
Build ID: 00(Build:1)
CPU threads: 8; OS: Linux 5.4; UI render: default; VCL: gtk3
Locale: fr-FR (fr_FR.UTF-8); Langue IHM : fr-FR
Ubuntu package version: 1:7.0.3-0ubuntu0.18.04.1
Calc: threaded
Comment 1 Thierry Munoz 2020-11-21 21:26:15 UTC
Created attachment 167459 [details]
The box hanging
Comment 2 Thierry Munoz 2020-11-21 21:29:21 UTC
Created attachment 167460 [details]
Box hanging with details
Comment 3 Thierry Munoz 2020-11-21 22:05:02 UTC
Created attachment 167461 [details]
The email application in LibreOffice Writer e-mailing option

The path to Thunderbird, working in command line.
Comment 4 Thierry Munoz 2020-11-21 22:07:35 UTC
Created attachment 167462 [details]
Connection test OK with smtp account

Connection test is OK with the smtp account in the Internet options.
Comment 5 Thierry Munoz 2020-11-21 22:27:26 UTC
This problem occurs only when you select a range of email.
If we send all the documents by email, there's no problem.
Comment 6 Uwe Auer 2020-11-22 17:17:57 UTC
(In reply to Thierry Munoz from comment #0)


> I've verified the Internet Options and all seems good. I can send the .odt
> by email so this configuration is OK.

You are aware that "Mail Merge" functionality goes directly via SMTP server and you need to prepare settings in Tools -> Options -> LibreOffice Writer -> Mail Merge Email. The default email client is *not* involved in "Mail Merge"
Comment 7 Thierry Munoz 2020-11-22 18:29:53 UTC
Created attachment 167482 [details]
Problem when choosing a range of emails.

The problem is not with the parameters because it's possible to send all the mails but when you choose a range of emails, that's not working.