Bug 138965 - Some files saved as ".docx" give corrupted error on reopening after completely closing the applicaiton,
Summary: Some files saved as ".docx" give corrupted error on reopening after completel...
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Writer (show other bugs)
Version:
(earliest affected)
7.0.0.3 release
Hardware: All Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2020-12-16 08:04 UTC by 180010028
Modified: 2022-06-26 03:32 UTC (History)
3 users (show)

See Also:
Crash report or crash signature:


Attachments
this file was originally saved in docx format, but later was corrupted. (26.27 KB, text/plain)
2020-12-18 18:17 UTC, 180010028
Details

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Description 180010028 2020-12-16 08:04:31 UTC
Description:
test files saved in word(.docx) format sometime give corrupted error and non-recoverable.

Steps to Reproduce:
1. create a new document in writer and save as ms word format.
2. continue making regular changes as required. 
3. after editing, close the application completely and then try to reopen the document for editing later.

Actual Results:
1. couple of files were corrupted and I wasn't able to reopen or recover the file.
2. didn't happen with all the files I tried with but once in which it happened was completely random.
3. in one file the issue was first noticed after a restart of computer was done and in another when trying to open it later after closing the application.

Expected Results:
1. the file should've opened every time without error no matter the format in which it is saved.


Reproducible: Couldn't Reproduce


User Profile Reset: No



Additional Info:
Version: 7.0.0.3 (x64)
Build ID: 8061b3e9204bef6b321a21033174034a5e2ea88e
CPU threads: 12; OS: Windows 10.0 Build 19042; UI render: Skia/Raster; VCL: win
Locale: en-IN (en_IN); UI: en-US
Calc: CL
Comment 1 Telesto 2020-12-16 21:30:36 UTC
Is it possible to add one or two corrupted files.. or give some more specific steps.. might be related to content of the DOCX
Comment 2 180010028 2020-12-18 18:17:20 UTC
Created attachment 168303 [details]
this file was originally saved in docx format, but later was corrupted.
Comment 3 mulla.tasanim 2021-01-07 15:56:21 UTC
Attached .txt file is giving corrupted error

But when I saved it in .docx format, it does not show corrupted error after opening 

Version: 7.2.0.0.alpha0+ (x64)
Build ID: 761a672d62df1891b9f4f367a499b220ab2b33fa
CPU threads: 4; OS: Windows 6.3 Build 9600; UI render: Skia/Raster; VCL: win
Locale: en-US (en_US); UI: en-US
Calc: CL

Version: 7.0.3.1 (x64)
Build ID: d7547858d014d4cf69878db179d326fc3483e082
CPU threads: 4; OS: Windows 6.3 Build 9600; UI render: Skia/Raster; VCL: win
Locale: en-US (en_US); UI: en-US
Calc: CL
Comment 4 Buovjaga 2021-11-26 14:41:20 UTC
You attached an .odt renamed as .txt. I saved it to docx and there was no problem. You need to specify what exactly is the state that causes the corruption.

Set to NEEDINFO.
Change back to UNCONFIRMED, if the problem persists. Change to RESOLVED WORKSFORME, if the problem went away.

Arch Linux 64-bit
Version: 7.4.0.0.alpha0+ / LibreOffice Community
Build ID: b18c2a0024c6d33cdf142ed2adf0d127483411e8
CPU threads: 8; OS: Linux 5.15; UI render: default; VCL: kf5 (cairo+xcb)
Locale: fi-FI (fi_FI.UTF-8); UI: en-US
Calc: threaded
Built on 26 November 2021
Comment 5 QA Administrators 2022-05-26 03:43:32 UTC Comment hidden (obsolete)
Comment 6 QA Administrators 2022-06-26 03:32:06 UTC
Dear 180010028,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-FollowUp