Description: I successfully installed 7.0.3 on my laptop the installation did NOT require a reboot of Windows. Laptop details: Edition: Windows 10 Pro Version: 1909 OS Build: 18363.1256 Processor:Intel(R) Pentium(R) CPU4415U @2.30GHz RAM: 4GB (£.89GB available) The laptop was purchased with the OS pre-installed. I installed 7.0.3 on my tower PC and the installation said (on 2 occasions) that a reboot would be required. After the installation was complete the LibreOffice installer suggested rebooting so I did. All appeared fine until I started LibreOffice. When the startup logo should have appeared all that I could see was the dark line, the shadow. Then the whole screen went black (not a BSOD) and the PC restarted. After the PC had restarted I tried to run LibreOffice once more with the same result: all I could see was the dark line, the shadow. Then the whole screen went black and the PC restarted. I then downloaded the LibreOffice_7.0.3_Win_x64.msi file again (in case the first download was corrupted) and tried reinstalling but it said that a reboot would be required so I aborted the second installation attempt in case it permanently affected Windows. I uninstalled 7.0.3 (this took a surprisingly long time: about 10 minutes) and reinstalled 6.4.7.2. This installed cleanly and runs perfectly. PC details: Edition: Windows 10 Pro Version: 2004 OS Build: 19041.685 Experience: Windows Feature Experience Pack 120.2212.551.0 Processor: AMD A10-7850K Radeon R7.12 Compute cores 4C 8G 3.70GHz RAM: 8GB (6.94 GB available) The PC is older than the laptop and had Windows 7 on it for which I got the free upgrade to Windows 10 Pro. I hope that this helps, Mike. Steps to Reproduce: 1. Install 7.0.3 2. Reboot 3. Windows crashes See a more complete description in the "Description" panel above Actual Results: Windows crashes Expected Results: Windows not crashing Reproducible: Always User Profile Reset: No Additional Info: Well, not crash my PC !! I cannot copy the information from menu Help-About as LibreOffice crashed the PC before the startup logo appeared.
Thank you for reporting the bug. Could you please try to reproduce it with the latest version of LibreOffice ( 7.0.4.2 ) from https://www.libreoffice.org/download/libreoffice-fresh/ ? I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' if the bug is still present in the latest version.
Also you can try this: https://wiki.documentfoundation.org/QA/FirstSteps#Corrupted_user_profile
As Xisco Fauli suggested (comment 1) I installed LibreOffice_7.0.4_Win_x64.msi. This time the installation did not require a reboot. However the result was exactly the same: when the startup logo should have appeared all that I could see was the dark line, the shadow. Then a few seconds later the whole screen went black and the PC crashed completely; it did not restart. I pressed the power button for 4 seconds to force it to switch off and then I could restart it normally. I the tried starting LibreOffice in Safe Mode and it worked fine, I could open .odt and .ods files. I then followed Julien Nabet's suggestion (comment 2). I copied the whole of the C:\Users\Mike\AppData\Roaming\LibreOffice\4 directory to somewhere else for safe keeping and then deleted the C:\Users\Mike\AppData\Roaming\LibreOffice\4\user directory. Again, trying to start LibreOffice in normal mode resulted in the PC crashing. While I was looking around C:\Users\Mike\AppData\Roaming\LibreOffice\4\crash I noticed that there was a dump.ini file which was created today and which contained: ProductName=LibreOffice Version=7.0.4.2 BuildID=dcf040e67528d9187c66b2379df5ea4407429775 URL=https://crashreport.libreoffice.org/submit/ UseSkia=false OpenGLVendor=0x1002 OpenGLDevice=0x130f OpenGLDriver=26.20.12028.2 UseOpenGL=false Language=en-GB ShutDown=true In the C:\Users\Mike\AppData\Roaming\LibreOffice\4\cache directory there were two files, also created today, called: C:\Users\Mike\AppData\Roaming\LibreOffice\4\cache\opengl_device.log C:\Users\Mike\AppData\Roaming\LibreOffice\4\cache\skia.log skia.log contains 0x9C(156) bytes of zeros opengl_device.log contains: DriverVersion: 26.20.12028.2 DriverDate: 8-16-2019 DeviceID: PCI\VEN_1002&DEV_130F&SUBSYS_01231002&REV_00 AdapterVendorID: 0x1002 AdapterDeviceID: 0x130f AdapterSubsysID: 0x01231002 DeviceKey: System\CurrentControlSet\Control\Video\{AC31EFBC-D276-11EA-8702-D5066E76A7EB}\0000 DeviceString: AMD Radeon(TM) R7 Graphics I hope that this helps. Mike.
I noticed your graphic driver has a version of 2019. Is there any new version so you can upgrade? If yes and after having upgraded, could you give a new try? If you still reproduce this, could you attach to the bugtracker the 2 files: C:\Users\Mike\AppData\Roaming\LibreOffice\4\cache\opengl_device.log C:\Users\Mike\AppData\Roaming\LibreOffice\4\cache\skia.log ? (you can use this link: https://bugs.documentfoundation.org/attachment.cgi?bugid=139035&action=enter) Also, if it works in safe mode, you can launch LO in safe mode then disable hardware acceleration (menu Tools/Options/Display) and relaunch LO in normal mode
Very well done Julien. Many, many thanks. The new graphics driver fixed the problem. Many thanks, Mike. P.S. May well have fixed some others too :-)
(In reply to Mike from comment #5) > Very well done Julien. Many, many thanks. The new graphics driver fixed the > problem. > > Many thanks, > Mike. > P.S. May well have fixed some others too :-) Great to hear this! :-) Let's put this one to WFM then.