Bug 139403 - Rapport de plantage en boucle
Summary: Rapport de plantage en boucle
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: LibreOffice (show other bugs)
Version:
(earliest affected)
7.0.4.2 release
Hardware: x86-64 (AMD64) Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2021-01-04 13:50 UTC by Pascal
Modified: 2021-08-04 03:46 UTC (History)
2 users (show)

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Description Pascal 2021-01-04 13:50:21 UTC
Bonjour,
J'ai téléchargé LibreOffice 7.0.4.2
A l'ouverture d'un calc (document excel 97-2003) il a planté. Depuis, il tourne en boucle :
-> et demande sans cesse d'envoyer le rapport de plantage
-> récupération de document (vide)

Il peut également afficher le bandeau de lancement qui se met à clignoter sans donner suite. Il est alors nécessaire d'arrêter le processus pour mettre un terme.

J'ai changé de PC et j'ai eu le même problème avec le nouveau. Sur tous mes autres ordinateurs, LibreOffice fonctionne parfaitement.
C'est un peu comme si le bug était en mémoire sur le Cloud et lié à l'adresse IP de l'ordinateur.

J'ai bien évidemment désinstallé et réinstallé le logiciel.

Avez-vous une solution pour réparer ce dysfonctionnement ?

Merci d'avance.
Comment 1 Aron Budea 2021-01-04 14:44:59 UTC
You seem to have a corrupted user profile, please try the steps here:
https://wiki.documentfoundation.org/UserProfile#Resolving_corruption
Comment 2 Julien Nabet 2021-01-04 17:53:19 UTC
You can also give a try at:
https://wiki.documentfoundation.org/QA/FirstSteps
Comment 3 QA Administrators 2021-07-04 04:37:24 UTC Comment hidden (obsolete)
Comment 4 QA Administrators 2021-08-04 03:46:29 UTC
Dear Pascal,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

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