Description: I installed 7.0.3.1 (Dutch version) as an update to 6.4.4. Opening a document did not work, the program freezes with a blank screen. I can use safe mode to open a document. In safe mode I went back to factory settings (applied with both options selected). This did not help, still program freeze with blank screen. I tried several times to no avail. I deleted the dir 4 in appdata/roaming/libre office, problem continued. I did a repair with the LibreOffice installer, no help. I did an uninstall with the LibreOffice installer, followed by a strict uninstall with Revo uninstaller. Reboot and new install of version 7.0.3.1, same problem, I can only work in safe mode. Any help most welcome. LibreOffice version https://git.libreoffice.org/core/+log/d7547858d014d4cf69878db179d326fc3483e082 Windows 10 version 1909 Steps to Reproduce: 1. Open Libre Office in normal mode 2. Click any doc, docx document 3. Open Libre Office writer in normal mode Actual Results: Program hangs with a blank screen Expected Results: I expect the program to open when I click the icon in normalmode Reproducible: Always User Profile Reset: Yes OpenGL enabled: Yes Additional Info: [Information automatically included from LibreOffice] Locale: nl Module: safemode [Information guessed from browser] OS: Windows (10) version 1909 OS is 64bit: yes
Created attachment 168712 [details] Details on laptop and LibreOffice installation
Can you see how 7.0.4 behaves: https://www.libreoffice.org/download/download/
And please try a profile reset.. and update you're graphic drivers, if possible
(In reply to steve -_- from comment #2) > Can you see how 7.0.4 behaves: https://www.libreoffice.org/download/download/ I am sorry to tell you,it did not make a difference. Program only works in safe mode
(In reply to Telesto from comment #3) > And please try a profile reset.. and update you're graphic drivers, if > possible Thank you Telesto, graphic driver updated and profile reset, unfortunately no difference. Program only works in Safe Mode.
(In reply to solidpurple from comment #4) > (In reply to steve -_- from comment #2) > > Can you see how 7.0.4 behaves: https://www.libreoffice.org/download/download/ > > I am sorry to tell you,it did not make a difference. Program only works in > safe mode FYI Steve, I installed 7.0.4.1 https://git.libreoffice.org/core/+log/dcf040e67528d9187c66b2379df5ea4407429775
I love to address my own questions. With the January 2021 update of Windows 10 version 1909, KB4535680 and KB4598229, the issue is solved. Libre Office works in normal mode again. I cannot discern which part of the update makes the difference. Might have to do with a security setting. But anyway, maybe this is helpful for someone else with this issue. Thank you for your kind interest.
Let's close it