Description: Sometimes (I can't reproduce it on call), when trying to open the file browser dialog (when opening a new document, 'saving as', saving a new document etc) LO will hang (rolling beach ball) for several seconds and then just pretend nothing happened. No window appears. Trying again results in the same thing. Only program restart helps. This has been happening fairly often (once a day?) for several months now, not sure which version it started with anymore, no updates helped. Reseting user profile did not help. Associated, but possibly unrelated issues: - LO sometimes crashes when last active window is closed (ie a crash/recovery window appears without any documents in it) - LO occasionally crashes otherwise - LO sometimes crashes when opening a new document - LO Calc sometimes grinds to a halt when entering new data - ie when I press enter it will hang for about 2-3 seconds before moving on. Program restart helps. I have a feeling it may be related to memory exhaustion implying bad garbage collection. Or something like that. I have no idea where to get any logs I could share to help diagnosd this problem. The guidelines I found on this were opaque and Linux-specific. Steps to Reproduce: 'save as', 'open' etc Actual Results: beach ball, then nothing Expected Results: 'file browser' opens Reproducible: Sometimes User Profile Reset: Yes Additional Info: "Use OpenGL for all rendering" is not even an option in my preferences.
Any suggestions on how to diagnose/fix this problem? It's really quite annoying.
Lotard, thank you for reporting the bug. It seems you're using an old version of LibreOffice. Could you please try to reproduce it with the latest version of LibreOffice from https://www.libreoffice.org/download/libreoffice-fresh/ or with a master build from http://dev-builds.libreoffice.org/daily/master/current.html? You can install master alongside the standard version. I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' if the bug is still present in the latest version. Change to RESOLVED WORKSFORME, if the problem went away.
I can confirm it persists in every version I have had for the past 6 months, incl. the latest one. Also, 'safety mode' does not change anything.
(In reply to lotard from comment #3) > I can confirm it persists in every version I have had for the past 6 months, > incl. the latest one. Please paste informations from Help => About LibreOffice
(In reply to Dieter from comment #4) > (In reply to lotard from comment #3) > > I can confirm it persists in every version I have had for the past 6 months, > > incl. the latest one. > > Please paste informations from Help => About LibreOffice Version: 7.1.0.3 / LibreOffice Community Build ID: f6099ecf3d29644b5008cc8f48f42f4a40986e4c CPU threads: 4; OS: Mac OS X 10.15.7; UI render: default; VCL: osx Locale: en-GB (en_US.UTF-8); UI: en-US Calc: threaded
Any suggestions? How do I pull up crash report for example?
(In reply to lotard from comment #6) > How do I pull up crash report for example? If the option "Send crash reports" is selected in Tools => Options => LibreOffice => General the crash window should display link to crash report
Created attachment 170262 [details] screenshot of options
Thank you, you are quite helpful. The menus are different (LibreOffice->Preferences) and the options are as well (see screenshot), but I guess "Collect usage data" is the one? I've also noticed "Use LibreOffice dialogs" in the same tab, which seems like an obvious thing to try - not that it was obvious such an option should even exist in the first place.
(In reply to lotard from comment #9) > The menus are different (LibreOffice->Preferences) and the options are as > well (see screenshot), but I guess "Collect usage data" is the one? No, there should be another option [1], but I don't know, why you can't see it. [1] https://help.libreoffice.org/7.1/en-GB/text/shared/optionen/01010600.html?System=WIN&DbPAR=WRITER&HID=cui/ui/optgeneralpage/OptGeneralPage#bm_id3539840
(In reply to Dieter from comment #10) > (In reply to lotard from comment #9) > > The menus are different (LibreOffice->Preferences) and the options are as > > well (see screenshot), but I guess "Collect usage data" is the one? > > No, there should be another option [1], but I don't know, why you can't see > it. > > [1] > https://help.libreoffice.org/7.1/en-GB/text/shared/optionen/01010600. > html?System=WIN&DbPAR=WRITER&HID=cui/ui/optgeneralpage/ > OptGeneralPage#bm_id3539840 That is rather curious. Here's my version info, if that helps: Version: 7.1.0.3 / LibreOffice Community Build ID: f6099ecf3d29644b5008cc8f48f42f4a40986e4c CPU threads: 4; OS: Mac OS X 10.15.7; UI render: default; VCL: osx Locale: en-GB (en_US.UTF-8); UI: en-US Calc: threaded
I think the first issue may be related to bug 128233 I'm going to resolve this given the variety of issues discussed and this being a very old report