Bug 139682 - It won't install.
Summary: It won't install.
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Installation (show other bugs)
Version:
(earliest affected)
7.0.4.2 release
Hardware: x86-64 (AMD64) Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2021-01-16 16:49 UTC by niceneasy
Modified: 2021-08-17 03:50 UTC (History)
1 user (show)

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Crash report or crash signature:


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Description niceneasy 2021-01-16 16:49:06 UTC
Description:
I downloaded the install file from the LibreOffice site on 15 Jan 21. Installation stops with this error message:
"error 1335. This cabinet file libreoffice1.cab required for this installation is corrupt and can not be used."
I downloaded again but from a second computer, moved the file to the first computer and get the same result.

Steps to Reproduce:
1. Follow the install instructions.
2.
3.

Actual Results:
Installation stops at about midway.

Expected Results:
The software should install with no issues.


Reproducible: Always


User Profile Reset: No



Additional Info:
The error message identifies a LibreOffice file, so I doubt my hardware is causing the problem.
Comment 1 m_a_riosv 2021-01-16 19:21:26 UTC
What browser used to download?
Comment 2 [REDACTED] 2021-01-17 15:55:59 UTC
Did you try to manually select a different mirror from list in https://download.documentfoundation.org/libreoffice/stable/7.0.4/win/x86_64/LibreOffice_7.0.4_Win_x64.msi.mirrorlist ?
Comment 3 QA Administrators 2021-07-17 03:43:21 UTC Comment hidden (obsolete)
Comment 4 QA Administrators 2021-08-17 03:50:26 UTC
Dear niceneasy,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-FollowUp