Description: I tried to install Libreoffice 7.0.4.2, but didn't work. Nearing the end of installation, popups "error 1316 - account already exist" and aborts. Steps to Reproduce: 1. Launch LibreOffice install using the .MSI file downloaded from the site. 2. The installer warns there are services needing to be stopped and it can't do it, so the machine will be restarted to complete install (warns twice). Click OK both times. 3. Near the end, the error 1316 pops up. No choice but abort install & rewind the system to previous state Actual Results: LibreOffice not installed on my system. Expected Results: I expected LibreOffice being installed on my system. I could also expect that installer tells me which account it's trying to use/test/whatever... Reproducible: Always User Profile Reset: No OpenGL enabled: Yes Additional Info: Troubleshooting: I tried to uninstall LibreOffice 6 that was already installed and working. LibreOffice 6 uninstaller got me the same error. As of now, Libreoffice 6 is missing but menu voices and desktop shortcuts are still here, dangling. Libreoffice 6 executables are gone. Windows version: Windows 10 1909, build 18363.592 CPU: AMD Ryzen 5 1600
Created attachment 169353 [details] screenshot of installation error Thank you in advance
This seems to be a problem with previous installation of LibreOffice. Please try the following: [1] Uninstall any LibreOffice using system method (probably there is nothing to do here. [2] Remove any remainders in %ProgramFiles%/LibreOffice (probably this is "C:\Program Files\LibreOffice` (or an equivalent in your language). [3] Optional: Check %ProgramFiles(x86)% for anything related to LibreOffice [4] Optional: Fix your registry removing LibreOffice related entries [5] Try to install LibreOffice
(In reply to [REDACTED] from comment #2) > This seems to be a problem with previous installation of LibreOffice. Please > try the following: > > [1] Uninstall any LibreOffice using system method (probably there is nothing > to do here. > [2] Remove any remainders in %ProgramFiles%/LibreOffice (probably this is > "C:\Program Files\LibreOffice` (or an equivalent in your language). > [3] Optional: Check %ProgramFiles(x86)% for anything related to LibreOffice > [4] Optional: Fix your registry removing LibreOffice related entries > [5] Try to install LibreOffice Setting to needinfo while waiting for Massimo to respond.
Dear Massimo Soricetti, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INSUFFICIENTDATA due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-NeedInfo-Ping
Dear Massimo Soricetti, Please read this message in its entirety before proceeding. Your bug report is being closed as INSUFFICIENTDATA due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided): a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present b) Provide easy to reproduce steps – the simpler the better c) Provide any test case(s) which will help us confirm the problem d) Provide screenshots of the problem if you think it might help e) Read all comments and provide any requested information Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. Please do not: a) respond via email b) update the version field in the bug or any of the other details on the top section of our bug tracker Warm Regards, QA Team MassPing-NeedInfo-FollowUp