Bug 140145 - Calc stops responding to keyboard
Summary: Calc stops responding to keyboard
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Calc (show other bugs)
Version:
(earliest affected)
7.0.4.2 release
Hardware: x86-64 (AMD64) Linux (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2021-02-04 09:08 UTC by clearstar
Modified: 2022-04-30 03:39 UTC (History)
6 users (show)

See Also:
Crash report or crash signature:


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Description clearstar 2021-02-04 09:08:51 UTC
Calc stops responding to keyboard, while mouse works normally. Happened 7 times within 4 days. Keyboard works fine in other apps, and works after restarting calc. If Calc has multiple windows open, there is no keyboard response in any window. I looked for a modal dialog box, but did not see one. I assume a modal box would block mouse input, but mouse input works.  I also tried changing focus via F6, Ctrl-F6, Esc, F10, to no avail.

Version: 7.0.4.2 Build ID: 00(Build:2) CPU threads: 8; OS: Linux 5.7; UI render: default; VCL: x11 Locale: en-GB (en_GB.UTF-8); UI: en-US Debian package version: 1:7.0.4-3+gl0 Calc: threaded OS: Debian (rolling testing version).

No issues with keyboard in any other app for over 3 years of Debian use.
Comment 1 m_a_riosv 2021-02-04 15:32:07 UTC
Please test with a clean profile Menu/Help/Restart in Safe Mode
Comment 2 mulla.tasanim 2021-02-04 20:09:13 UTC
Thank you for reporting the bug. 

I can not reproduce the bug in

Version: 7.0.3.1 (x64)
Build ID: d7547858d014d4cf69878db179d326fc3483e082
CPU threads: 4; OS: Windows 6.3 Build 9600; UI render: Skia/Raster; VCL: win
Locale: en-US (en_US); UI: en-US
Calc: CL

Version: 7.2.0.0.alpha0+ (x64)
Build ID: 761a672d62df1891b9f4f367a499b220ab2b33fa
CPU threads: 4; OS: Windows 6.3 Build 9600; UI render: Skia/Raster; VCL: win
Locale: en-US (en_US); UI: en-US
Calc: CL
Comment 3 clearstar 2021-02-05 14:00:10 UTC
Reply to #1:
> Please test with a clean profile Menu/Help/Restart in Safe Mode

I just installed LibreOffice Calc on Debian, and it failed on the day of installation, after a few hours of use.  I do not recall customizing anything, so my profile is essentially clean. 

Reply to #2:
> I can not reproduce the bug in ...OS: Windows 6.3.

I reported the bug on OS Debian Linux.  It likely is OS-specific.  I would try to repro on another Linux distribution.
Comment 4 clearstar 2021-02-05 14:01:13 UTC
(In reply to mulla.tasanim from comment #2)
> Thank you for reporting the bug. 
> 
> I can not reproduce the bug in
> 
> Version: 7.0.3.1 (x64)
> Build ID: d7547858d014d4cf69878db179d326fc3483e082
> CPU threads: 4; OS: Windows 6.3 Build 9600; UI render: Skia/Raster; VCL: win
> Locale: en-US (en_US); UI: en-US
> Calc: CL
> 
> Version: 7.2.0.0.alpha0+ (x64)
> Build ID: 761a672d62df1891b9f4f367a499b220ab2b33fa
> CPU threads: 4; OS: Windows 6.3 Build 9600; UI render: Skia/Raster; VCL: win
> Locale: en-US (en_US); UI: en-US
> Calc: CL

See my comment #3.
Comment 5 clearstar 2021-02-06 15:10:59 UTC
Reply to #1:
> Please test with a clean profile Menu/Help/Restart in Safe Mode today

I ran it in Safe mode today. Unfortunately, the keyboard failed in after about 2 hours.
Comment 6 Aleksandar Kondic 2021-03-03 06:57:55 UTC
Hi clearstar,

I could not replicate in: 

Version: 7.0.4.2
Build ID: dcf040e67528d9187c66b2379df5ea4407429775
CPU threads: 4; OS: Linux 5.4; UI render: default; VCL: gtk3
Locale: en-US (en_US.UTF-8); UI: en-US
Calc: threaded


Did you try to install the new LibreOffice version 7.1 and see if the problem still persists?
Comment 7 Buovjaga 2021-03-08 06:04:21 UTC
Probably not relevant, but it is curious that you have "VCL: x11", so you are using the fallback GUI backend. You don't have the libreoffice-gtk3 package installed? Which desktop environment are you running?
Comment 8 clearstar 2021-03-09 09:51:48 UTC
>  Buovjaga: you have "VCL: x11", so you are using the fallback GUI backend 

That is a very keen observation - I was not aware of that.

> You don't have the libreoffice-gtk3 package installed? Which desktop environment are you running?

I did not know that I do not have libreoffice-gtk3 installed.
I am using the Cinnamon desktop environment, which is the default in the Debian distribution variant I am using. I have not customized this Debian much at all.
The Debian package is: Debian package version: 1:7.0.4-3+gl0 
I installed only Libreoffice calc, as:

sudo apt-get install libreoffice-calc

When I list what would be installed by the full libreoffice suite, it still does not include libreoffice-gtk3.  I don't know why it is not included.

I now manually installed libreoffice-gtk3, 
(via $ sudo apt-get install libreoffice-gtk3 )
and Libreoffice Calc correctly uses gtk3 and looks nicer.  This probably bypasses the issue with the x11 back end.

Maybe further investigations should look at:
1) Why does this version of Debian not include or suggest the libreoffice-gtk3 package (I am using a Debian variant, but it may hold in regular testing Debian)

2) The x11 fallback backend appears to have the issue; but maybe it is not used much?
Comment 9 Buovjaga 2021-03-09 10:28:03 UTC
(In reply to clearstar from comment #8)
> Maybe further investigations should look at:
> 1) Why does this version of Debian not include or suggest the
> libreoffice-gtk3 package (I am using a Debian variant, but it may hold in
> regular testing Debian)
> 
> 2) The x11 fallback backend appears to have the issue; but maybe it is not
> used much?

What is the name of the distribution you are running? You should file an issue with them.
Comment 10 QA Administrators 2021-09-06 03:49:40 UTC Comment hidden (obsolete)
Comment 11 patrice Lemonnier 2021-09-30 12:51:37 UTC
Hello to all your team.
I want to report a bug with libre office version 7.1.2.1 under oubuntu mate 20.04.

Installing the libre office-gtk3 package with synaptic causes calc to crash when moving through the calc sheets.


This bug did not exist until now?

I am at your disposal to give you more information


Very sincerelly

Patrice Lemonnier



--
Comment 12 Buovjaga 2021-09-30 13:58:16 UTC
(In reply to patrice Lemonnier from comment #11)
> Hello to all your team.
> I want to report a bug with libre office version 7.1.2.1 under oubuntu mate
> 20.04.
> 
> Installing the libre office-gtk3 package with synaptic causes calc to crash
> when moving through the calc sheets.
> 
> 
> This bug did not exist until now?
> 
> I am at your disposal to give you more information

Please create a new bug report for your issue.
Comment 13 QA Administrators 2022-03-30 04:04:49 UTC Comment hidden (obsolete)
Comment 14 QA Administrators 2022-04-30 03:39:50 UTC
Dear clearstar,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

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