Bug 140162 - Libreoffice WRITER crashes when using direct mail
Summary: Libreoffice WRITER crashes when using direct mail
Status: RESOLVED WORKSFORME
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: LibreOffice (show other bugs)
Version:
(earliest affected)
7.1.0.3 release
Hardware: x86-64 (AMD64) Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2021-02-04 18:00 UTC by ARNAUD
Modified: 2021-02-06 07:16 UTC (History)
2 users (show)

See Also:
Crash report or crash signature:


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Description ARNAUD 2021-02-04 18:00:19 UTC
Description:
I have a database created with libreoffice base.
I want to use direct mail in a libreoffice writer document .

On one of my computer it work very well, but on one other computer libreoffice crash.
The to computer used the same libreoffice version and they are all under windows 10

Can it be a problem with the firewall ?
The computer that have no problem only use libreoffice
The computer where it crash use libreoffice and microsoft office, can it explain the difference?

Steps to Reproduce:
1.I'm not sure that it' a problem of libreoffice, may be it can be a compatibility problem between microsoft office and libreoffice?
2.or a problem of my fire wall?
3.Important: when i restart libreoffice in safe mode it works perfectly

Actual Results:
libre crash but when i restart libreoffice in safe mode it works perfectly

Expected Results:
My file can be used on all computer


Reproducible: Always


User Profile Reset: Yes


OpenGL enabled: Yes

Additional Info:
The file work in safe mode
Comment 1 BogdanB 2021-02-04 18:40:13 UTC
If LibreOffice is working well in safe mode, you can go to Help - Restart in Safe Mode - and choose factory settings. 

Waiting for your tests.
Comment 2 Xisco Faulí 2021-02-05 09:43:41 UTC
Thank you for reporting the bug. Please attach a sample document, as this makes it easier for us to verify the bug. 
I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' once the requested document is provided.
(Please note that the attachment will be public, remove any sensitive information before attaching it. 
See https://wiki.documentfoundation.org/QA/FAQ#How_can_I_eliminate_confidential_data_from_a_sample_document.3F for help on how to do so.)
Comment 3 ARNAUD 2021-02-06 07:13:23 UTC
Hi
Finaly the problem i not on my file or libreoffice. My file work very well on others computers. I think that the problem comme from my computer. When i start libreoffice normaly it don't work but if i start libreoffice as administrator every think works very well.

Thanks for your help
best regards
yannick ARNAUD