Bug 140276 - Crash in: win32u.dll
Summary: Crash in: win32u.dll
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Writer (show other bugs)
Version:
(earliest affected)
unspecified
Hardware: All All
: medium normal
Assignee: Not Assigned
URL: https://crashreport.libreoffice.org/s...
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2021-02-08 19:49 UTC by markjoanneaz
Modified: 2021-09-10 04:14 UTC (History)
1 user (show)

See Also:
Crash report or crash signature: ["win32u.dll"]


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Description markjoanneaz 2021-02-08 19:49:08 UTC
This bug was filed from the crash reporting server and is br-454856ee-1374-4b49-a4ca-1399c20f4717.
=========================================
https://crashreport.libreoffice.org/stats/crash_details/454856ee-1374-4b49-a4ca-1399c20f4717
Comment 2 Xisco Faulí 2021-02-09 10:26:18 UTC
Thank you for reporting the bug.
Unfortunately without clear steps to reproduce it, we cannot track down the origin of the problem.
Please provide a clearer set of step-by-step instructions on how to reproduce the problem.
I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' once the steps are provided
Comment 3 markjoanneaz 2021-02-09 23:47:39 UTC
This happens all the time to me.  What happens is, I will be in a couple of documents (Libre Office) and then I decide I want to open another document, so I go to my "file" then "search" for the file name I want, and then BLAM!  Libre office crashes.
Comment 4 QA Administrators 2021-02-10 04:13:00 UTC Comment hidden (obsolete)
Comment 5 Xisco Faulí 2021-02-10 08:54:16 UTC
To be certain the reported issue is not related to corruption in the user profile, could you please reset your Libreoffice profile ( https://wiki.documentfoundation.org/UserProfile ) and re-test?

I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' if the issue is still present
Comment 6 QA Administrators 2021-08-10 03:50:07 UTC Comment hidden (obsolete)
Comment 7 QA Administrators 2021-09-10 04:14:48 UTC
Dear markjoanneaz,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-FollowUp