Bug 140435 - Writer: Insert-Media-Scan-Select source doesn't find a scanner
Summary: Writer: Insert-Media-Scan-Select source doesn't find a scanner
Status: NEW
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Writer (show other bugs)
(earliest affected) release
Hardware: x86-64 (AMD64) Linux (All)
: medium normal
Assignee: Not Assigned
Keywords: bibisectRequest, possibleRegression
Depends on:
Blocks: Scanning
  Show dependency treegraph
Reported: 2021-02-15 15:21 UTC by Jan Broendum Johansson
Modified: 2023-04-06 03:24 UTC (History)
1 user (show)

See Also:
Crash report or crash signature:


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Description Jan Broendum Johansson 2021-02-15 15:21:45 UTC
I have a problem with Libreoffice, through the version that came with my Peach OSI TW 16.04(Xubuntu) 64 bit to the snap version I just installed today other people on the net have reported same problem with LibreOffice in Linux over several years/versions.

I finally today got SANE(xsane) to see my scanner, Cannon PIXMA MG3070S, which previously only worked with the Scangear MP app supplied by Cannon, now it works with all apps using SANE - except for Libreoffice.

In Libreoffice click Insert - media - scan - select source

Nothing happens. No Errors or any popup.

Could you look into this, thank you in advance.


Steps to Reproduce:
1.open Writer, new doc or old
2.click Insert-Media-Scan-Select source
3.Nothing happens

Actual Results:

Expected Results:
scanner found

Reproducible: Always

User Profile Reset: No

Additional Info:
It should have searched for the scanner or at least have used xsane.
Comment 1 Jan Broendum Johansson 2021-03-03 10:06:18 UTC Comment hidden (obsolete)
Comment 2 Dieter 2021-03-03 16:36:55 UTC Comment hidden (obsolete)
Comment 3 Timur 2021-03-04 09:12:49 UTC
Please search in existing bugs, I see two for scanner, if all is the same problem and if this is a duplicate.
Comment 4 Jan Broendum Johansson 2021-03-07 00:10:25 UTC
Well, could you link to them if you see them and could you tell me wjy it's not being fixed if existing?

Thank you in advance

Ps. general rule in bug tracking is to open your own thread, not piggyback on someone elses because not all scenarios is the same.
Comment 5 QA Administrators 2021-03-07 04:15:54 UTC Comment hidden (obsolete)
Comment 6 Timur 2021-03-07 07:31:57 UTC

Lo is volunteer driven. So bug can be fixed in 5 days or not fixed in 10 years. 
When bug is for scanner, rarely will volunteer tester have it. 
So in this case it's better to check existing bugs, write there and follow.
Comment 7 Jan Broendum Johansson 2021-03-13 00:13:52 UTC
From Ordisimo on Github who has confirmed this bug to be existing in newer LO but not in 6.4:

 Ordissimo commented 6 days ago

With libreoffice6.4 I can scan with the ESCL driver.
On ubuntu 20.04, I downloaded the last version of libreoffice7.1, I can't scan. I noted the error encountered.
Add my feedback and the link on the open issue on scangearmp2, it gives a start answer to the problem.

Comment 8 Dieter 2021-03-13 10:21:24 UTC
Although Ordissimo hasn't commented in bugzilla, I think it is justified to set status to NEW.
=> NEW because of comment 7.
Comment 9 Jan Broendum Johansson 2021-04-05 08:47:26 UTC
Version: / LibreOffice Community
Build ID: 5751006d328844ba3fa6124ed263bbf122f0788a
CPU threads: 2; OS: Linux 4.4; UI render: default; VCL: gtk3
Locale: en-GB (en_GB.UTF-8); UI: en-US
Calc: threaded

Even after update I still can't scan into LO writer, is anyone looking into why this is happening?

With kind regards

Comment 10 QA Administrators 2023-04-06 03:24:15 UTC
Dear Jan Broendum Johansson,

To make sure we're focusing on the bugs that affect our users today, LibreOffice QA is asking bug reporters and confirmers to retest open, confirmed bugs which have not been touched for over a year.

There have been thousands of bug fixes and commits since anyone checked on this bug report. During that time, it's possible that the bug has been fixed, or the details of the problem have changed. We'd really appreciate your help in getting confirmation that the bug is still present.

If you have time, please do the following:

Test to see if the bug is still present with the latest version of LibreOffice from https://www.libreoffice.org/download/

If the bug is present, please leave a comment that includes the information from Help - About LibreOffice.
If the bug is NOT present, please set the bug's Status field to RESOLVED-WORKSFORME and leave a comment that includes the information from Help - About LibreOffice.

Please DO NOT

Update the version field
Reply via email (please reply directly on the bug tracker)
Set the bug's Status field to RESOLVED - FIXED (this status has a particular meaning that is not 
appropriate in this case)

If you want to do more to help you can test to see if your issue is a REGRESSION. To do so:
1. Download and install oldest version of LibreOffice (usually 3.3 unless your bug pertains to a feature added after 3.3) from https://downloadarchive.documentfoundation.org/libreoffice/old/

2. Test your bug
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4a. If the bug was present with 3.3 - set version to 'inherited from OOo';
4b. If the bug was not present in 3.3 - add 'regression' to keyword

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