Just browsing the options one by one, I ended up in "Online-Update" crashing Writer. To make things worse, after accepting to recover documents being loaded, Writer crashed again. This happened when the computer was offline. Crash details: - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> - <System> <Provider Name="Application Error" /> <EventID Qualifiers="0">1000</EventID> <Version>0</Version> <Level>2</Level> <Task>100</Task> <Opcode>0</Opcode> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2021-02-20T17:45:49.0055200Z" /> <EventRecordID>9397</EventRecordID> <Correlation /> <Execution ProcessID="0" ThreadID="0" /> <Channel>Application</Channel> <Computer>XYZ</Computer> <Security /> </System> - <EventData> <Data>soffice.bin</Data> <Data>7.0.4.2</Data> <Data>5fd16054</Data> <Data>ucrtbase.dll</Data> <Data>10.0.19041.789</Data> <Data>82dc99a2</Data> <Data>c0000409</Data> <Data>0009eddb</Data> <Data>1634</Data> <Data>01d707b0306cf88f</Data> <Data>C:\Program Files (x86)\LibreOffice\program\soffice.bin</Data> <Data>C:\WINDOWS\System32\ucrtbase.dll</Data> <Data>2e409682-a377-4ca3-835a-deb55de10c6c</Data> <Data /> <Data /> </EventData> </Event>
Created attachment 169924 [details] Writer Popup "Fatal Error" I forgot to mention: There was a popup before the crash; when I clicked OK, Writer had crashed. When being online, the same popup appears, but Writer does not crash after clicking OK.
(In reply to Ulrich Windl from comment #1) > When being online, the same popup appears, but Writer does not crash after clicking OK. Well, actually Writer does not crash, but it fails to respond to input.
Ulrich, does crash also happen in LO 7.1? Is it possible to add link to crash report? If it is still present in LO 7.1 please give some more detailed steps how to reproduce. Thank you. => NEEDINFO
(In reply to Dieter from comment #3) > Ulrich, does crash also happen in LO 7.1? Is it possible to add link to > crash report? I didn't try LO 7.1 yet, and I'm unsure what you mean with "add link to crash report".
(In reply to Ulrich Windl from comment #4) > I didn't try LO 7.1 yet, and I'm unsure what you mean with "add link to > crash report". You can enable Options => LibreOffice => General => Send Crash Reports to The Document Foundation. After a crash there the link to the crash report should be displyed within the crash massage
(In reply to Dieter from comment #5) > You can enable Options => LibreOffice => General => Send Crash Reports to > The Document Foundation. After a crash there the link to the crash report > should be displyed within the crash massage Unfortunately there's a logic flaw in that: If I'm online the crash does not happen, and when I'm offline no crash dump is being "spooled" for later transmission. I wonder: Can't you reproduce?
[Automated Action] NeedInfo-To-Unconfirmed
(In reply to Ulrich Windl from comment #6) > Unfortunately there's a logic flaw in that: If I'm online the crash does not > happen, and when I'm offline no crash dump is being "spooled" for later > transmission. Of course, you're right. > I wonder: Can't you reproduce? No I can't. LO starts searching and never ends, but you can cancel Onine-Update Version: 7.1.1.2 (x64) / LibreOffice Community Build ID: fe0b08f4af1bacafe4c7ecc87ce55bb426164676 CPU threads: 4; OS: Windows 10.0 Build 19042; UI render: Skia/Raster; VCL: win Locale: de-DE (de_DE); UI: en-GB Calc: CL
Failed to reproduce it in 7.0.4.2 and in 7.1.1.2 If pc is not online, it simply does "infinity checking" instead of stopping with message "cannot connect to server" or something after 10sec.
Ulrich, have you also tried in save mode? => NEEDINFO
I could reproduce on a different machine. Maybe it's confusing that the hardware is x86_64, but the version being used is "x86" (32 bit). (In reply to Dieter from comment #11) > Ulrich, have you also tried in save mode? > => NEEDINFO What is "save mode"? "safe mode"?
(In reply to Ulrich Windl from comment #12) > What is "save mode"? "safe mode"? Help => Restart in SafeMode
(In reply to Dieter from comment #11) > Ulrich, have you also tried in safe mode? I did: Crashes just the same way.
(In reply to Ulrich Windl from comment #14) > I did: Crashes just the same way. So no further idea from my side. I hope somebody else can help.
Not 100% sure if it is exactly the same bug, but I found something quite similar: System: LibreOffice 7.1.2 64-bit on Windows 8.1 Pro 64-bit (1.) Install LibreOffice WITHOUT the "Online Update" component (unselect it in the installer). (2.) Run LibreOffice (any of its apps, e. g. Writer or Calc). (3.) Open the options dialog (main menu: "Tools\Options..."). (4.) Click the "Online Update" entry in "LibreOffice" section of the dialog. LibreOffice will crash immediately. The crash is fully reproducible. It does NOT crash when the "Online Update" component is installed along with LibreOffice (see step 1), regardless of whether the PC is online or not. If the "Online Update" component is missing, I'd expect to (a) either fully hide the corresponding settings in the options windows, or (b) display a hint that the component is missing when it is clicked. However, in no way should LibreOffice CRASH when a visible option is clicked.
(In reply to Lenge from comment #16) > Not 100% sure if it is exactly the same bug, but I found something quite > similar: It's likely not. > (1.) Install LibreOffice WITHOUT the "Online Update" component (unselect it > in the installer). Crash when the "Online Update" feature is not installed is a known problem, which was reported as bug #132901 and has been fixed recently (fixed versions are 7.0.6 and 7.1.3, both scheduled to release in a couple of weeks). Please wait for the new version and upgrade to fix your problem.
(In reply to Ming Hua from comment #17) > Crash when the "Online Update" feature is not installed is a known problem, > which was reported as bug #132901 and has been fixed recently So it's a duplicate. Please correct me, if I'm wrong. *** This bug has been marked as a duplicate of bug 132901 ***
(In reply to Ming Hua from comment #17) Actually I'm not sure whether I had selected the online update component as my DSL at home is rather slow. How can I check it?
(In reply to Ulrich Windl from comment #19) > Actually I'm not sure whether I had selected the online update component as > my DSL at home is rather slow. > How can I check it? I haven't tested myself, but I believe if you right-click the MSI installer and choose "Repair" from the context menu, the installer will run and present you with a list of the installed features you chose last time. You can then check the list and cancel the installation. I believe you did install the "Online Update" feature, though. You said in comment #6 that if you are online there is no crash. In my case I'm always online (connect to broadband) and the crash always happen as soon as I choose "Online Update" section in the Tool > Options dialog. That said, your bug may still come from the same problem, just with a different scenario. So I encourage you to also test version 7.0.6 once it's released (should be in two weeks, or you can test 7.0.6 RC1 right now).