Bug 140693 - Print Dialog showing wrong page layout.
Summary: Print Dialog showing wrong page layout.
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Printing and PDF export (show other bugs)
Version:
(earliest affected)
6.4.6.2 release
Hardware: All All
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2021-02-27 08:29 UTC by avdzm
Modified: 2022-09-09 03:54 UTC (History)
1 user (show)

See Also:
Crash report or crash signature:


Attachments
Screen shots of the page layouts from 2 different versions of libreoffice (118.52 KB, application/gzip)
2021-02-27 08:29 UTC, avdzm
Details
when option is enable it is showing the correct page layout, but not remembering it. (906.42 KB, video/mp4)
2021-02-27 13:11 UTC, avdzm
Details

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Description avdzm 2021-02-27 08:29:12 UTC
Created attachment 170105 [details]
Screen shots of the page layouts from 2 different versions of libreoffice

Hello all,

I'm having some issues with LibreOffice (Version: 6.4.6.2) print dialog.
I am running Ubuntu Mate on a raspberry pi 4 8gb ram.

uname -all
Linux kqpi-office 5.4.0-1029-raspi #32-Ubuntu SMP PREEMPT Thu Feb 4 23:00:55 UTC 2021 aarch64 aarch64 aarch64 GNU/Linux.

apt policy libreoffice
libreoffice:
  Installed: 1:6.4.6-0ubuntu0.20.04.1
  Candidate: 1:6.4.6-0ubuntu0.20.04.1
  Version table:
 *** 1:6.4.6-0ubuntu0.20.04.1 500
        500 http://ports.ubuntu.com/ubuntu-ports focal-updates/universe arm64 Packages
        100 /var/lib/dpkg/status
     1:6.4.2-0ubuntu3 500
        500 http://ports.ubuntu.com/ubuntu-ports focal/universe arm64 Packages


When I open print dialog in libreoffice it shows the wrong layout on the print preview.

On older versions of libreoffice the page layout is correct (that are available from ubuntu 12 - 16 repositories).

I have a screenshot of the print dialog from libreoffice from raspberry pi os
 libreoffice (1:6.1.5-3+deb10u6)


Expected result:
The page layout from an older versions of libreoffice should be the same on the newer versions.

I'm happy to provide any additional information that someone would require.
Comment 1 avdzm 2021-02-27 13:11:24 UTC
Created attachment 170115 [details]
when option is enable it is showing the correct page layout, but not remembering it.

I found the option in the print dialog on the properties of the printer.

"Use only paper size from printer preferences."

When this is enabled it is showing the correct page layout.

But when you view the print dialog again it is not showing the correct page layout.

you will have to open the printer properties and close the window to show the correct layout.
Comment 2 avdzm 2021-02-27 13:24:07 UTC
I am not sure if this error is related to his bug report.

https://bugs.documentfoundation.org/show_bug.cgi?id=33245

Have a good weekend all.
Comment 3 Timur 2021-03-15 10:08:42 UTC
Please see if this can be considered duplicate of bug 141017.
Comment 4 avdzm 2021-03-15 10:36:44 UTC
(In reply to Timur from comment #3)
> Please see if this can be considered duplicate of bug 141017.


Hello, I have looked, they are not the same bug.
Comment 5 raal 2022-02-09 22:26:44 UTC
Please attach test file. Thank you.
Comment 6 QA Administrators 2022-08-09 03:39:04 UTC Comment hidden (obsolete)
Comment 7 QA Administrators 2022-09-09 03:54:03 UTC
Dear avdzm,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

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