Bug 140737 - Writer: Can not close the program window
Summary: Writer: Can not close the program window
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Writer (show other bugs)
Version:
(earliest affected)
7.0.4.2 release
Hardware: All Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2021-03-01 16:48 UTC by Knecker
Modified: 2021-12-08 04:36 UTC (History)
3 users (show)

See Also:
Crash report or crash signature:


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Description Knecker 2021-03-01 16:48:29 UTC
Description:
When I finish my work on a Writer document and I saved it, I normally want to close the Writer window. But since version 7.0.4.1 this does not work properly anymore.

I am not able to close the complete window. I only can close the document itself. The LibreOffice-Suit-Window is father opened and can not be closed (neither by clicking on the X nor via Shortcut CTRL+Q or by mouse over the menue). After waiting a few minuts I can close the LibreOffice-Suit-Window without any problems.

Steps to Reproduce:
I am not sure if others have the same problem:

1. Open a ODT-document in writer and edit it
2. Save the document
3. Try to close the complete Writer window
4. Only close the ODT-documtent itself
5. Try to close the LibreOffice-Suit-window
6. Wait a few minuts
7. Try to close the LibreOffice-Suit-window again


Actual Results:
I can not close the main program window.

Expected Results:
The program windows should close.


Reproducible: Always


User Profile Reset: No



Additional Info:
Version: 7.1.0.3 (x64) / LibreOffice Community
Build ID: f6099ecf3d29644b5008cc8f48f42f4a40986e4c
CPU threads: 4; OS: Windows 10.0 Build 19041; UI render: Skia/Raster; VCL: win
Locale: de-DE (de_DE); UI: de-DE
Calc: CL
Comment 1 mulla.tasanim 2021-03-03 17:32:12 UTC
Thank you for reporting the bug. 

I can not reproduce the bug in 

Version: 7.0.3.1 (x64)
Build ID: d7547858d014d4cf69878db179d326fc3483e082
CPU threads: 4; OS: Windows 6.3 Build 9600; UI render: Skia/Raster; VCL: win
Locale: nb-NO (en_US); UI: en-US
Calc: CL

Version: 7.2.0.0.alpha0+ (x64)
Build ID: 761a672d62df1891b9f4f367a499b220ab2b33fa
CPU threads: 4; OS: Windows 6.3 Build 9600; UI render: Skia/Raster; VCL: win
Locale: en-US (en_US); UI: en-US
Calc: CL
Comment 2 Alessia 2021-03-22 20:40:34 UTC
Hello,
I cannot reproduce this bug in

Version: 7.1.1.2 (x64) / LibreOffice Community
Build ID: fe0b08f4af1bacafe4c7ecc87ce55bb426164676
CPU threads: 8; OS: Windows 10.0 Build 19041; UI render: Skia/Raster; VCL: win
Locale: en-US (en_US); UI: en-US
Calc: CL

and

Version: 7.2.0.0.alpha0+ (x64) / LibreOffice Community
Build ID: 005adbefc746f9024adcf572c287dc061acbcf00
CPU threads: 8; OS: Windows 10.0 Build 19041; UI render: Skia/Raster; VCL: win
Locale: en-US (en_US); UI: en-US
Calc: CL
Comment 3 Harshita Nag 2021-03-29 13:32:21 UTC
Hello Knecker,

Thank you for reporting the bug. But I cannot reproduce this bug.

Version: LibreOffice_7.0.4_Linux_x86-64_rpm
Time: Mon Mar 29 19:01:12 IST 2021
Comment 4 Makrea 2021-03-31 10:30:32 UTC
Hi Knecker,

How are you opening LO?
1- Are you opening LO through it's normal Writer shortcut?
2- Are you opening LO by double clicking a document?
3- Are you opening LO using it's API or through a third party program or IDE?


Another questions:
1- Have you monitored soffice.bin using procdump or winDBG?
2- Have you tried to reset your LO profile?
See https://wiki.documentfoundation.org/QA/FirstSteps just to exclude corruption LO profile and skia parts.

Please get back to us with these informations and analysis suggested above.

Please read the following link as well:
https://wiki.documentfoundation.org/QA/BugReport/Debug_Information#Windows:_How_to_get_a_backtrace


Best Regards.
Comment 5 Xisco Faulí 2021-05-10 16:21:20 UTC
Hello Knecker,
Thank you for reporting the bug. To be certain the reported issue is not related to corruption in the user profile, could you please reset your Libreoffice profile ( https://wiki.documentfoundation.org/UserProfile ) and re-test?

I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' if the issue is still present
Comment 6 Makrea 2021-05-10 22:41:46 UTC
(In reply to Xisco Faulí from comment #5)
> Hello Knecker,
> Thank you for reporting the bug. To be certain the reported issue is not
> related to corruption in the user profile, could you please reset your
> Libreoffice profile ( https://wiki.documentfoundation.org/UserProfile ) and
> re-test?
> 
> I have set the bug's status to 'NEEDINFO'. Please change it back to
> 'UNCONFIRMED' if the issue is still present

I purpose closing this bug.
Zero feedback has been given to any of the comments. 
What you asked for, I asked more than a month ago. 

I welcome you to visit the bug:
https://bugs.documentfoundation.org/show_bug.cgi?id=141097

This knecker bug (unconfirmed but I suspect), my bug, kabilo bug, and a duplicate of my bug all seems to be the same issue regarding opening LO through API enforcing a vetoexception on close. 

I will be more than happy to provide any info you need on 141097 bug thread. 

Best regards.
Comment 7 QA Administrators 2021-11-07 04:23:38 UTC Comment hidden (obsolete)
Comment 8 QA Administrators 2021-12-08 04:36:34 UTC
Dear Knecker,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-FollowUp