140932 – Update refused by MS Win 10

Bug 140932 - Update refused by MS Win 10

Summary: Update refused by MS Win 10

Status:	RESOLVED NOTOURBUG

Alias:	None

Product:	LibreOffice
Classification:	Unclassified
Component:	Installation (show other bugs)
Version: (earliest affected)	7.0.2.2 release
Hardware:	All Windows (All)

Importance:	medium normal
Assignee:	Not Assigned

URL:
Whiteboard:
Keywords:

Depends on:
Blocks:

Reported:	2021-03-10 05:28 UTC by andrew_platfoot
Modified:	2022-01-26 08:31 UTC (History)
CC List:	1 user (show)

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Description andrew_platfoot 2021-03-10 05:28:12 UTC

Tried to download and install update.

Win 10 says Package could not be opened.  Contact the application vendor to verify this is a valid Windows Installer package.
  
This seems to be the standard MS response to any update of non MS software.  Usual trick of turn off virus protector and firewall no longer work!!  
Any ideas how to get past "granny MS" who wants to lock down everything they did not create and SELL.

Comment 1 Roman Kuznetsov 2021-03-11 10:04:16 UTC

(In reply to andrew_platfoot from comment #0)
> Tried to download and install update.
> 

where did you download the installer? Is it was an official site?

Comment 2 Carlton Flores 2021-07-29 08:24:37 UTC

Windows update has included folder protection in Windows Defender and this seems to be the problem. You can turn the protection off by clicking on the system wheel at the bottom left of the defender security centre page then clicking on the blue virus and threat protection settings. Scroll Down to Controlled folder access and switch it off and then try installing. My installation of Libre Office was also killed when I had my update refused. Unfortunately you may have to get the administrator to do this for you. https://vidmate-apk.in/home/ https://instasave.onl/w3toys/

Comment 3 QA Administrators 2022-01-26 03:47:21 UTC Comment hidden (obsolete)

Dear andrew_platfoot,

This bug has been in NEEDINFO status with no change for at least
6 months. Please provide the requested information as soon as
possible and mark the bug as UNCONFIRMED. Due to regular bug
tracker maintenance, if the bug is still in NEEDINFO status with
no change in 30 days the QA team will close the bug as INSUFFICIENTDATA
due to lack of needed information.

For more information about our NEEDINFO policy please read the
wiki located here:
https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO

If you have already provided the requested information, please
mark the bug as UNCONFIRMED so that the QA team knows that the
bug is ready to be confirmed.
 
Thank you for helping us make LibreOffice even better for everyone!

Warm Regards,
QA Team

MassPing-NeedInfo-Ping

Comment 4 Timur 2022-01-26 08:31:18 UTC

This is obviously not LO bug. Reporter needed help and bug report is wrong place for that, proper place is ask.libreoffice.org.