Bug 140976 - Crash at every opening of a ods, xls,xlsx file
Summary: Crash at every opening of a ods, xls,xlsx file
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Calc (show other bugs)
Version:
(earliest affected)
7.0.2.2 release
Hardware: x86-64 (AMD64) macOS (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2021-03-12 11:13 UTC by rol2
Modified: 2021-10-14 03:47 UTC (History)
2 users (show)

See Also:
Crash report or crash signature:


Attachments
pop up (94.78 KB, image/png)
2021-03-12 11:14 UTC, rol2
Details

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Description rol2 2021-03-12 11:13:55 UTC
Description:
at every opening of a calc file, the application is crashing with appereance of the popup "document recovery". it says Due to an error, Libreoffice crashed.

Steps to Reproduce:
1.open a file by double clicking on it, or from the libreoffice app


Actual Results:
crash with pop up document recovery. empty list of following files

Expected Results:
opening the file


Reproducible: Always


User Profile Reset: Yes


OpenGL enabled: Yes

Additional Info:
it is possible to create a new file, save it. then this new file can't be reopened in the application.
Comment 1 rol2 2021-03-12 11:14:27 UTC
Created attachment 170431 [details]
pop up
Comment 2 Julien Nabet 2021-03-12 20:30:51 UTC
Could you give a try at 7.0.4 or brand new 7.1.1?
Also could you give a try at https://wiki.documentfoundation.org/QA/FirstSteps ?

Finally, on which OSX version are you?
Comment 3 rol2 2021-03-15 06:56:54 UTC
hello

not working with 7.1.1, 7.0.2 & 7.0.5

working with 6.4.7 

Mac OS 10.14.6

i will try in a few hours the fist steps.
Comment 4 QA Administrators 2021-03-16 04:30:33 UTC Comment hidden (obsolete)
Comment 5 steve 2021-03-16 10:25:30 UTC
Try LibreOffice SaveMode: https://wiki.documentfoundation.org/UserProfile#Resolving_corruption_in_the_user_profile

If LibreOffice crashed macOS should present a crash log. Copy paste that information to TextEdit, save as txt file and attach it to this bug please.
Comment 6 QA Administrators 2021-09-13 03:54:41 UTC Comment hidden (obsolete)
Comment 7 QA Administrators 2021-10-14 03:47:47 UTC
Dear rol2,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

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