Bug 140997 - Windows Update KB5000802 crash my Libre Office
Summary: Windows Update KB5000802 crash my Libre Office
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Writer (show other bugs)
(earliest affected) release
Hardware: x86-64 (AMD64) All
: medium normal
Assignee: Not Assigned
Depends on:
Reported: 2021-03-13 12:07 UTC by Rainer Henssler
Modified: 2021-03-14 14:49 UTC (History)
2 users (show)

See Also:
Crash report or crash signature:


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Description Rainer Henssler 2021-03-13 12:07:15 UTC
After the Windowsupdate yesterday installed on my PC I cannot open any libre office file (calc and writer tested). The PC crash directly with a black screen and restart again (Win10 64 bit)
There come a message "Eine andere Instanz von LibreOffice greift..." but I tried all the solutions found here, but the only way was, to uninstall the windowsupdate, then all work fine. Unfortunaly today in the morning the update install again and in the moment it is the same problem as yesterday but I cannot uninstall this time the update, it isn't in the list.
Has anybody the same promblems?
Any other way to resolve it?

Actual Results:
Open any file of Libre Office crash the PC

Expected Results:

Reproducible: Always

User Profile Reset: Yes

OpenGL enabled: Yes

Additional Info:
see above
Comment 1 MM 2021-03-13 12:34:49 UTC
I don't have the problem here, win10 / LO, but there seems to be a number of ppl who have problems.

For removing, try in powershell: wusa /uninstall /kb:5000802
Comment 2 V Stuart Foote 2021-03-13 14:54:37 UTC
This is known and NOB, if you are affected will depend on the printers you have installed for use by LibreOffice and other products.

Removing the printers, they get recorded into your LibreOffice profile, should help--but it is really up to Microsoft to fix issues with KB5000802 (or KB5000808, KB5000809, KB5000822 for older Win10 builds).
Comment 3 Rainer Henssler 2021-03-13 16:05:36 UTC
Thanks a lot for the notes and yes, its not the trouble of LO but of MS. I was just surprised about not to found any notice here.