Description: The document has several images, mostly screen-clips taken from other documents. Attempts to edit the document often result in an immediate closing of Writer with no warning and no crash report (afaik). Event viewer shows consistently the same Error event (redacted): Faulting application name: soffice.bin, version: 7.1.1.2, time stamp: 0x60391b10 Faulting module name: ucrtbase.dll, version: 10.0.19041.789, time stamp: 0x2bd748bf Exception code: 0xc0000409 Fault offset: 0x000000000007286e Faulting process id: 0x4dc Faulting application start time: 0x01d71bbf9e64faa3 Faulting application path: C:\Program Files\LibreOffice\program\soffice.bin Faulting module path: C:\Windows\System32\ucrtbase.dll Steps to Reproduce: 1. Create document. 2. Add multiple images pasted from screen shots (snip). 3. Manipulate images - moving, resizing. 4. KABOOM Actual Results: Writer immediately closes. Expected Results: Write continues functioning normally. Reproducible: Always User Profile Reset: Yes Additional Info: Version: 7.0.5.2 (x64) Build ID: 64390860c6cd0aca4beafafcfd84613dd9dfb63a CPU threads: 8; OS: Windows 10.0 Build 19042; UI render: Skia/Raster; VCL: win Locale: en-NZ (en_NZ); UI: en-US Calc: threaded
Just checking back on this, I notice that the "additional info" may be wrong. This was happening on 7.1.2. I downgraded back to 7.0.5 and the problem stopped happening. I must have submitted the error after the downgrade.
(In reply to jbriden from comment #0) > with no warning and no crash report (afaik) Option "Send crash reports to The Document foundation" is enabled? (Tools => Options => LibreOffice => General) > 2. Add multiple images pasted from screen shots (snip). Is it possible for you to send a sample docment, as this makes it easier for us to verify the bug? I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' once the requested document is provided. (Please note that the attachment will be public, remove any sensitive information before attaching it)
Dear jbriden, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INSUFFICIENTDATA due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-NeedInfo-Ping
Dear jbriden, Please read this message in its entirety before proceeding. Your bug report is being closed as INSUFFICIENTDATA due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided): a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present b) Provide easy to reproduce steps – the simpler the better c) Provide any test case(s) which will help us confirm the problem d) Provide screenshots of the problem if you think it might help e) Read all comments and provide any requested information Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. Please do not: a) respond via email b) update the version field in the bug or any of the other details on the top section of our bug tracker Warm Regards, QA Team MassPing-NeedInfo-FollowUp