Bug 141224 - Option window to change the user interface is blank
Summary: Option window to change the user interface is blank
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: LibreOffice (show other bugs)
Version:
(earliest affected)
7.1.1.2 release
Hardware: x86-64 (AMD64) Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2021-03-24 11:58 UTC by Lobotomik
Modified: 2022-08-25 03:44 UTC (History)
1 user (show)

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Description Lobotomik 2021-03-24 11:58:00 UTC
Description:
In a clean installation of LibreOffice 7.1.1, the popup window that brings up choices for the UI comes up blank, and does not respond to blind clicks on its white surface.

This is 7.1.1, in Spanish, for Windows x86 64-bit.

Steps to Reproduce:
1. Install 7.1.1.2
2. Choose View - Select user interface


Actual Results:
A blank window pops up

Expected Results:
A window with UI choices should pop up


Reproducible: Always


User Profile Reset: Yes



Additional Info:
It sort of worked the first time I installed 7.1.1

The window popped up with the right choices, but after clicking on one, it hanged.

From then on, even after complete deinstall and reinstall and starting in safe mode to delete all previous configurations, the popup is always blank.

When Writer 7.1.1 starts, for a fraction of a second the default toolbar is shown, and immediately it changes to some other configuration (I guess it was the one I clicked on when the first time I tried, but I don't know for sure).
Comment 1 raal 2022-01-24 17:49:30 UTC
Hello,

Thank you for filing the bug. For the test, could you rename your LibreOffice directory profile (see https://wiki.documentfoundation.org/UserProfile) and give it a new try? Thank you
Comment 2 QA Administrators 2022-07-25 03:28:11 UTC Comment hidden (obsolete)
Comment 3 QA Administrators 2022-08-25 03:44:24 UTC
Dear Lobotomik,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

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