Description: libobasis7.1-sdk (7.1.1.2-2) over (7.1.1.2-2) cannot install itself Steps to Reproduce: 1. Try to install sdk on Debian Linux 2. Nothing happens for hours 3. Try again to install sdk on Debian Linux Actual Results: Nothing happens for hours Expected Results: SDK installs itself Reproducible: Always User Profile Reset: Yes Additional Info: None
You didn't provide enough information to help diagnosing your problem, such as: 1. Where did you get the libobasis7.1-sdk DEB package? From Debian archive, or downloaded from TDF/LibreOffice website? 2. How did you install the package? If from command line, what exact command did you use? 3. Did you have the desktop application installed (package name: libreoffice)? If yes, does the application run successfully and does the desktop application package have the same version 7.1.1.2-2 as the SDK you were trying to install?
Received from the reporter via private email: --- 8< --- > 1. Where did you get the libobasis7.1-sdk DEB package? From Debian archive, > or downloaded from TDF/LibreOffice website? Downloaded this morning from libreoffice website. > 2. How did you install the package? If from command line, what exact > command did you use? sudo dpkg -i ... > 3. Did you have the desktop application installed (package name: > libreoffice)? If yes, does the application run successfully and does the > desktop application package have the same version 7.1.1.2-2 as the SDK you > were trying to install? Yes, I deinstalled it and reinstalled it again. The base component installs and is working, the SDK does not install, as well as the local help files. LZ --- >8 --- To Lou Zeta: Email is used by Bugzilla for notification purpose only, and commenting via emails is not supported. To post a reply or new comment, just go to the webpage of the bug (in this case https://bugs.documentfoundation.org/show_bug.cgi?id=141413) and type or paste the comment in the web browser.
> > 3. Did you have the desktop application installed (package name: > > libreoffice)? If yes, does the application run successfully and does the > > desktop application package have the same version 7.1.1.2-2 as the SDK you > > were trying to install? > Yes, I deinstalled it and reinstalled it again. The base component installs > and is working, the SDK does not install, as well as the local help files. So when you install the SDK from command line (presumably with command "sudo dpkg -i libobasis7.1-sdk.deb"), what is the output? You said "nothing happens for hours", but at least it should print a few lines like "Unpacking libobasis7.1-sdk...". So please paste the output on the terminal and we can see where exactly is the installation process stuck.
Could you please try to reproduce it with version 7.1.3.2 of LibreOffice from https://www.libreoffice.org/download/libreoffice-fresh/ ? I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' if the bug is still present in the latest version.
Dear Lou Zeta, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INSUFFICIENTDATA due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-NeedInfo-Ping
Dear Lou Zeta, Please read this message in its entirety before proceeding. Your bug report is being closed as INSUFFICIENTDATA due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided): a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present b) Provide easy to reproduce steps – the simpler the better c) Provide any test case(s) which will help us confirm the problem d) Provide screenshots of the problem if you think it might help e) Read all comments and provide any requested information Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. Please do not: a) respond via email b) update the version field in the bug or any of the other details on the top section of our bug tracker Warm Regards, QA Team MassPing-NeedInfo-FollowUp