Description: 1. I imported a docx file to edit. Saved the file. Later I shut down my computer. The next day everytime I opened this file openoffice froze (OpenOffice not responding) . This problem was finally resolved as follows. Updated Openoffice to 7.1.2.2 (64 bit) => no effect, program freezes Uninstalled Openoffice and reinstalled => no effect, program freezes Using a separate computer opened the file using MS Word and saved with a new name, re attempted to open file on first computer with Openoffice => failed, program freezes On a second computer opened the file with MSWord and saved the file as "strict open xml" => SOLVED! Can now open the renamed (strictly following xml) version of the file on the first computer using OpenOffice Does this mean that somewhere one of these programs is not following the same xml standard/protocol? Does this have something to do with the way I shut down the computer without closing OpenOffice even though I had already saved the file before stopping work. If the file had already been saved then there should be no need for OpenOffice to "recover" the file, even if OpenOffice was killed by the system. 2. Program freezes on attempt to dismiss "tips at start up dialogue" (but with the file discussed above open in the background) 3. Related to 1 above, program freezes on attempt to dismiss "recover file" dialogue (as per above) Notes. The file was a .docx document sent to me to be edited. I saved the file with a new name also as .docx. This new file had comments and in text changes that were being tracked. I do not use the odt format routinely as all files I get are in MS Word format. Version: 7.1.2.2 (x64) / LibreOffice Community Build ID: 8a45595d069ef5570103caea1b71cc9d82b2aae4 CPU threads: 8; OS: Windows 10.0 Build 19041; UI render: Skia/Raster; VCL: win Locale: en-AU (en_AU); UI: en-US Calc: threaded Actual Results: Without sending the file I dont know if this can be reproduced exactly. Expected Results: See description Reproducible: Always User Profile Reset: No Additional Info: Version: 7.1.2.2 (x64) / LibreOffice Community Build ID: 8a45595d069ef5570103caea1b71cc9d82b2aae4 CPU threads: 8; OS: Windows 10.0 Build 19041; UI render: Skia/Raster; VCL: win Locale: en-AU (en_AU); UI: en-US Calc: threaded
Shane, thank you for reporting the bugs. There is one basic rule in bugzilla: One report for each problem. So please decide, to which of the described problem we should concentrate. fee free to open new reports for the other problems. => NEEDINFO
(In reply to Dieter from comment #1) > Shane, thank you for reporting the bugs. There is one basic rule in > bugzilla: One report for each problem. So please decide, to which of the > described problem we should concentrate. fee free to open new reports for > the other problems. > => NEEDINFO Shane: can you decide the problem now?
Dear Shane, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INSUFFICIENTDATA due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-NeedInfo-Ping
Dear Shane, Please read this message in its entirety before proceeding. Your bug report is being closed as INSUFFICIENTDATA due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided): a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present b) Provide easy to reproduce steps – the simpler the better c) Provide any test case(s) which will help us confirm the problem d) Provide screenshots of the problem if you think it might help e) Read all comments and provide any requested information Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. Please do not: a) respond via email b) update the version field in the bug or any of the other details on the top section of our bug tracker Warm Regards, QA Team MassPing-NeedInfo-FollowUp