Bug 142096 - Crash
Summary: Crash
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Writer (show other bugs)
Version:
(earliest affected)
7.1.2.2 release
Hardware: All Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2021-05-05 10:00 UTC by Keagan
Modified: 2021-12-08 04:37 UTC (History)
2 users (show)

See Also:
Crash report or crash signature:


Attachments
a document it crashes on (23.87 KB, application/vnd.oasis.opendocument.spreadsheet)
2021-05-07 09:04 UTC, Keagan
Details

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Description Keagan 2021-05-05 10:00:40 UTC
Description:
Every time i open writer document is crashes regardless of if i do it in safe mode

Steps to Reproduce:
1.open Libre office
2. click writer document
3. crash report

Actual Results:
same result over and over

Expected Results:
not crash


Reproducible: Always


User Profile Reset: Yes



Additional Info:
Version: 7.1.2.2 (x64) / LibreOffice Community
Build ID: 8a45595d069ef5570103caea1b71cc9d82b2aae4
CPU threads: 4; OS: Windows 6.1 Service Pack 1 Build 7601; UI render: Skia/Raster; VCL: win
Locale: en-ZA (en_ZA); UI: en-US
Calc: threaded
Comment 1 Xisco Faulí 2021-05-05 10:02:09 UTC
Thank you for reporting the bug. Please attach a sample document, as this makes it easier for us to verify the bug. 
I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' once the requested document is provided.
(Please note that the attachment will be public, remove any sensitive information before attaching it. 
See https://wiki.documentfoundation.org/QA/FAQ#How_can_I_eliminate_confidential_data_from_a_sample_document.3F for help on how to do so.)
Comment 2 Julien Nabet 2021-05-05 18:19:48 UTC
Could you give a try at https://wiki.documentfoundation.org/QA/FirstSteps ?
Comment 3 Keagan 2021-05-07 09:04:04 UTC
Created attachment 171734 [details]
a document it crashes on

it is now crashing with any of the programs not just writer
Comment 4 Keagan 2021-05-07 09:05:24 UTC
I also dont have GL i have skia
Comment 5 Timur 2021-05-10 12:28:51 UTC
This doesn't look related to any document, rather a system problem.
You may try to:
- reset user folder, which you wrote you did
- turn off Skia in Tools-Options-View
- install LO 7.1.3 from https://www.libreoffice.org/download/download/

Until all, Needinfo.
Comment 6 QA Administrators 2021-11-07 04:24:22 UTC Comment hidden (obsolete)
Comment 7 QA Administrators 2021-12-08 04:37:39 UTC
Dear Keagan,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-FollowUp