142501 – Libre Office 7.1.3 portable version is crashed when open a docx file in Windows 7

Bug 142501 - Libre Office 7.1.3 portable version is crashed when open a docx file in Windows 7

Summary: Libre Office 7.1.3 portable version is crashed when open a docx file in Windo...

Status:	RESOLVED INSUFFICIENTDATA

Alias:	None

Product:	LibreOffice
Classification:	Unclassified
Component:	LibreOffice (show other bugs)
Version: (earliest affected)	7.1.0.3 release
Hardware:	All Windows (All)

Importance:	medium normal
Assignee:	Not Assigned

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Keywords:

Depends on:
Blocks:

Reported:	2021-05-26 13:43 UTC by elf01b
Modified:	2022-01-15 04:02 UTC (History)
CC List:	1 user (show)

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Description elf01b 2021-05-26 13:43:15 UTC

Libre Office 7.1.3 portable version is crashed when open a docx file in Windows 7. And It cannot send crash report. 
Libre Office 7.1.3 only work good in Windows 10. 
Libre Office 6.4.7 portable version work good in both Windows 7 and 10 but it doesn't have select heading feature like Libre Office 7.1.3.

Comment 1 Timur 2021-05-27 08:29:46 UTC

You need to attach DOCX sample that crashes LO and write info from LO Help-About.

Comment 2 m_a_riosv 2021-05-27 20:19:57 UTC

Please test with a clean profile, Menu/Help/Restart in Safe Mode

Comment 3 QA Administrators 2021-12-15 04:42:01 UTC Comment hidden (obsolete)

Dear elf01b,

This bug has been in NEEDINFO status with no change for at least
6 months. Please provide the requested information as soon as
possible and mark the bug as UNCONFIRMED. Due to regular bug
tracker maintenance, if the bug is still in NEEDINFO status with
no change in 30 days the QA team will close the bug as INSUFFICIENTDATA
due to lack of needed information.

For more information about our NEEDINFO policy please read the
wiki located here:
https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO

If you have already provided the requested information, please
mark the bug as UNCONFIRMED so that the QA team knows that the
bug is ready to be confirmed.
 
Thank you for helping us make LibreOffice even better for everyone!

Warm Regards,
QA Team

MassPing-NeedInfo-Ping

Comment 4 QA Administrators 2022-01-15 04:02:08 UTC

Dear elf01b,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-FollowUp