Bug 142697 - FILEOPEN, FILESAVE continuously crashes in Windows
Summary: FILEOPEN, FILESAVE continuously crashes in Windows
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Writer (show other bugs)
Version:
(earliest affected)
7.1.3.2 release
Hardware: x86-64 (AMD64) Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2021-06-07 07:01 UTC by Gert Boongert
Modified: 2022-06-04 03:33 UTC (History)
2 users (show)

See Also:
Crash report or crash signature:


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Description Gert Boongert 2021-06-07 07:01:10 UTC
Continuously crashing of Writer 7.1.3.2 on Windows 10 64-bit AMD Ryzen 5.
I updated LO last week from 7.1.1.2  With the previous version, I hardly had any crashes.  But since updating it crashes constantly.
Each time opening an existing file in Writer, it crashes.  After recovering file, open it, edit the file, I save it, because I already experienced that on closing the file, it crashes in about 50% of the cases. 
I also had twice, that I closed the Writer-file, and worked in Calc.  LO crashed.  Upon re-opening, not only the open Calc-docs were mentioned in the Recovery-box, but also the last 2 Writer-docs were listed (although these were closed long before the crash)
Comment 1 Timur 2021-06-08 06:42:45 UTC
If specific file, you should attach it. 
If any, try to delete or rename your profile to see if persists.
ttps://wiki.documentfoundation.org/UserProfile

If it does and signature is same, there's bug 141769 for crashes, likely a duplicate.
Comment 2 Kevin Suo 2021-11-04 12:02:42 UTC
Could you please upgrade to 7.2 version to see if it still crashes?
Comment 3 QA Administrators 2022-05-04 03:50:48 UTC Comment hidden (obsolete)
Comment 4 QA Administrators 2022-06-04 03:33:38 UTC
Dear Gert Boongert,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

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