Bug 142958 - LIbreoffice crashes every time calc is closed
Summary: LIbreoffice crashes every time calc is closed
Status: RESOLVED DUPLICATE of bug 141769
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Calc (show other bugs)
Version:
(earliest affected)
7.1.3.2 release
Hardware: x86-64 (AMD64) Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2021-06-20 15:54 UTC by roger
Modified: 2021-07-14 16:44 UTC (History)
1 user (show)

See Also:
Crash report or crash signature:

Attachments
Attached is my old user profile (1.62 MB, application/x-zip-compressed)
2021-06-20 15:56 UTC, roger 		Details
View All Add an attachment (proposed patch, testcase, etc.)

Note You need to log in before you can comment on or make changes to this bug.
Description roger 2021-06-20 15:54:02 UTC 
Description:
Problem last week with 7.0.3 crashing. Deleted it completely and installed 7.1.3. Still crashes every time I close the app. This includes when restarting in safe mode and when closing safe  mode. I have reset to factory settings and reset the user profile. A number of crash reports have been uploaded.
This appears to be the case with any spreadsheet, including a new, unchanged one. 

Steps to Reproduce:
1. Open an .ods file
2. Close calc
3.

Actual Results:
Crash report appears, with offer to recover file if it was changed, even if it was saved. The ._lock file remains in the folder. The Libreoffice process is still present in Task Manager.

Expected Results:
Calc should have shut down.


Reproducible: Always


User Profile Reset: Yes



Additional Info:
[Information automatically included from LibreOffice]
Locale: en-GB
Module: safemode
[Information guessed from browser]
OS: Windows (All)
OS is 64bit: no
Comment 1 roger 2021-06-20 15:56:40 UTC 
Created attachment 173036 [details]
Attached is my old user profile
Comment 2 V Stuart Foote 2021-06-20 18:38:57 UTC 

*** This bug has been marked as a duplicate of bug 141769 ***
Comment 3 V Stuart Foote 2021-06-20 18:51:01 UTC 
Your user profile shows you have an AssistiveTechnolgyTool enabled. That is consistent with resolved duplicate bug 141769 which has been patched on nightlies for master, a future 7.1.5 release, and the current 7.2.0 beta-- please retest.
Comment 4 roger 2021-06-21 10:18:01 UTC 
Disabling assistive technology tool does not stick - it come back the next time the program is opened. Is it possible to disable it by editing the profile directly?
I have installed 7.2.0 Beta, and the problem appears to be resolved.
Comment 5 V Stuart Foote 2021-06-21 13:48:28 UTC 
(In reply to roger from comment #4)
> Disabling assistive technology tool does not stick - it come back the next
> time the program is opened. Is it possible to disable it by editing the
> profile directly?

Hmm, should be able to. 

registrymodifications.xcu is just a text file. Search for the "EnableATToolSupport" stanza and change its "true" to "false"

But I find it reasserts 'true' with LO restart. Have to look at that, something is no longer correct.

By design, when the os reports an Assistive Technology is in use--LibreOffice will enter AT mode as configured on the Tools -> Options -> Accessibility dialog.

Folks who reported this crash are believed to have had some AT enabled on Windows WDM.  The NVDA screen reader would cause it for sure. But for others it is unknown which MS feature is active.  I'm thinking possibly Cortana.

> I have installed 7.2.0 Beta, and the problem appears to be resolved.

OK, that is good. Confirms it is a dupe for you.
Comment 6 roger 2021-06-21 15:50:05 UTC 
Thanks for your help. I suspect Microsoft of doing something on a recent update! I will live with it till 7.1.5 appears - I don't want to work on a beta.
Comment 7 roger 2021-07-14 16:44:03 UTC 
I now find (using 7.1.4.2) that Calc also crashes consistently on Print Preview. This may or may not be the same bug.