Bug 143961 - Impress crashes when inserting a videofile in Pop!_OS
Summary: Impress crashes when inserting a videofile in Pop!_OS
Status: NEEDINFO
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Impress (show other bugs)
Version:
(earliest affected)
7.1.5.2 release
Hardware: x86-64 (AMD64) Linux (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
: 146096 (view as bug list)
Depends on:
Blocks: Media
  Show dependency treegraph
 
Reported: 2021-08-19 20:57 UTC by 7a4131b4-fa6b-4bb2-835b-b150b7e2eca8
Modified: 2022-01-06 13:24 UTC (History)
3 users (show)

See Also:
Crash report or crash signature:


Attachments
terminal output of Impress crashing (7.16 KB, text/plain)
2021-08-20 14:50 UTC, 7a4131b4-fa6b-4bb2-835b-b150b7e2eca8
Details

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Description 7a4131b4-fa6b-4bb2-835b-b150b7e2eca8 2021-08-19 20:57:11 UTC
Description:
Every time i try to insert a video into an Impress presentation, it completely crashes without any error message. It doesn't matter if the presentation is empty or not. 

Steps to Reproduce:
1. Open an Impress Presentation
2. Insert a Video File

Actual Results:
Impress crashes and closes

Expected Results:
Video is inserted into the presentation


Reproducible: Always


User Profile Reset: Yes


OpenGL enabled: Yes

Additional Info:
Version: 7.1.5.2 / LibreOffice Community
Build ID: 10(Build:2)
CPU threads: 8; OS: Linux 5.11; UI render: default; VCL: gtk3
Locale: de-DE (en_US.UTF-8); UI: en-US
Ubuntu package version: 1:7.1.5-0ubuntu0.21.04.1
Calc: CL
Comment 1 Julien Nabet 2021-08-20 09:46:28 UTC
Does it crash with any video or a specific one?
If just specific one, would it be possible you attach it?
Comment 2 7a4131b4-fa6b-4bb2-835b-b150b7e2eca8 2021-08-20 14:50:02 UTC
Created attachment 174449 [details]
terminal output of Impress crashing

This is the terminal output when launching impress via the command line and then inserting a video file.
Comment 3 7a4131b4-fa6b-4bb2-835b-b150b7e2eca8 2021-08-20 14:52:37 UTC
Impress is crashing no matter which video file or format (tested with mp4 und mpg) is used.
In addition all LibreOffice applications are crashing when inserting a video.

I am using the .deb Version of LibreOffice
Comment 4 Julien Nabet 2021-08-20 16:17:42 UTC
Thank you for your feedback.
On pc Debian x86-64 with master sources updated today, I can't reproduce this.
So I can't help here=>uncc myself.
Comment 5 Roman Kuznetsov 2021-08-28 18:14:09 UTC
Can you try download and install LibreOffice from an official site https://libreoffice.org/download and the try repeat your problem in that version?
Comment 6 7a4131b4-fa6b-4bb2-835b-b150b7e2eca8 2021-08-29 14:21:16 UTC
I installed the same version of LibreOffice from the official site like you suggested. But the same error occurs and Impress just crashes when inserting a video.

I was offered to create a crash report this time: https://crashreport.libreoffice.org/stats/crash_details/81c142e9-b0a0-4cfe-8bc5-cf5882c6ec8f 

I hope it contains at least some useful information.
Comment 7 Roman Kuznetsov 2021-08-29 17:04:44 UTC
No problem in

Version: 7.3.0.0.alpha0+ / LibreOffice Community
Build ID: 4e7212c4a341eef0521c4c6300c65bf42d756fd1
CPU threads: 4; OS: Linux 5.10; UI render: default; VCL: gtk3
Locale: ru-RU (ru_RU.UTF-8); UI: en-US
TinderBox: Linux-rpm_deb-x86_64@86-TDF, Branch:master, Time: 2021-08-05_11:49:04
Calc: threaded

It's Ubuntu 20.04.3 here
Comment 8 Henrik Palomäki 2021-09-18 08:11:38 UTC
No repro on

Version: 7.1.5.2 / LibreOffice Community
Build ID: 85f04e9f809797b8199d13c421bd8a2b025d52b5
CPU threads: 4; OS: Linux 5.10; UI render: default; VCL: gtk3
Locale: fi-FI (fi_FI.UTF-8); UI: en-US
Calc: threaded

neither on 

Version: 7.2.1.2 / LibreOffice Community
Build ID: 87b77fad49947c1441b67c559c339af8f3517e22
CPU threads: 4; OS: Linux 5.10; UI render: default; VCL: gtk3
Locale: fi-FI (fi_FI.UTF-8); UI: en-US
Calc: threaded

Linux distro: Debian GNU/Linux 11
Comment 9 Timur 2021-09-18 12:33:03 UTC
Since nobody reproduced, you need to find a cause yourself. 

If User Profile Reset: Yes means you did reset or delete user profile, you may try to install via PPA.
Comment 10 7a4131b4-fa6b-4bb2-835b-b150b7e2eca8 2022-01-05 23:25:34 UTC
I updated my Pop!_OS-Verion to 21.10. I reinstalled LiberOffice Impress, but the error still persists: It crashes, when I insert a video.

I now use the Flatpak-Version of the LibreOffice-App, which work flawlessly.
Comment 11 7a4131b4-fa6b-4bb2-835b-b150b7e2eca8 2022-01-05 23:26:40 UTC
(In reply to 7a4131b4-fa6b-4bb2-835b-b150b7e2eca8 from comment #10)
> I updated my Pop!_OS-Verion to 21.10. I reinstalled LiberOffice Impress, but
> the error still persists: It crashes, when I insert a video.
> 
> I now use the Flatpak-Version of the LibreOffice-App, which work flawlessly.

This is the Version I use:

Version: 7.2.3.2 / LibreOffice Community
Build ID: 20(Build:2)
CPU threads: 8; OS: Linux 5.15; UI render: default; VCL: x11
Locale: de-DE (en_US.UTF-8); UI: en-US
Ubuntu package version: 1:7.2.3-0ubuntu0.21.10.1
Calc: threaded
Comment 12 Timur 2022-01-06 13:22:30 UTC
*** Bug 146096 has been marked as a duplicate of this bug. ***
Comment 13 Timur 2022-01-06 13:24:30 UTC
This was confirmed by bug 146096 and it seems Pop!_OS only. 
So I guess it's close as NotOurBug.
I'm not familiar with Pop!_OS, but I guess it has bug reports, you should report there, please confirm and write a link.