Bug 144260 - 7.2.0: installation stops with error 1304
Summary: 7.2.0: installation stops with error 1304
Status: RESOLVED WORKSFORME
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: Installation (show other bugs)
Version:
(earliest affected)
7.2.0.4 release
Hardware: x86-64 (AMD64) Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks: Installer-Windows
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Reported: 2021-09-02 07:42 UTC by R1M
Modified: 2021-09-20 09:04 UTC (History)
2 users (show)

See Also:
Crash report or crash signature:

Attachments
the module added (27.79 KB, image/jpeg)
2021-09-19 08:29 UTC, R1M 		Details
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Description R1M 2021-09-02 07:42:31 UTC 
Description:
using the setup file available in download section (LibreOffice_7.2.0_Win_x64), I have an error message "error 1340, access not allowed to file" on file share\extensions\addons.xcu.
The only solution is to cancel setup....

Actual Results:
error message during installation process

Expected Results:
end of installation without error....


Reproducible: Always


User Profile Reset: No



Additional Info:
Windows 10, updated with WindowsUpdate on Sept 01.
Comment 1 Roman Kuznetsov 2021-09-18 07:19:59 UTC 
Please check if you have an antivirus tool then it doesn't block LibreOffice installation process. If it does, then disable the antivirus or add LibreOffice to some white list there.
Make sure you have administrative rights on your computer too
Comment 2 R1M 2021-09-19 08:29:26 UTC 
Created attachment 175112 [details]
the module added
Comment 3 R1M 2021-09-19 08:31:54 UTC 
Based on comment on other related bug I've installed VC redistributable 2019 (VC_redist.x64).
After I've seen your comment here, I've disabled Avast during installation.

Now, I've LibreOffice 7.2 installed and working on my PC.


I hope you will find a way to warn on VC redistributable install during LO own install process and you can also warn about some antivirus preventing correct installation.


Thanks for the support.
Comment 4 Mike Kaganski 2021-09-19 08:39:13 UTC 
(In reply to R1M from comment #3)
> Based on comment on other related bug I've installed VC redistributable 2019
> (VC_redist.x64).

LibreOffice installer includes it, and does not need any independent installation of it.

> also warn about some antivirus preventing correct installation.

We can't warn about that: it is outside of the project's reach. It might depend on some unknown version of unknown antivirus, or even some daily virus definitions. A warning like "disable your antivirus before installation" implies that it's LibreOffice's problem that antiviruses sometimes have false detections; it would be like "hey, you have a protection, but this application does something illegal, and we need the protection disabled to do that". No, we don't do anything like that, and any antivirus interfering with the installation process is a bug in the antivirus. I e.g. never disable AV when installing LO, and if I find a problem like this, I will only report the false-positive problem to AV.
Comment 5 R1M 2021-09-20 06:32:45 UTC 
Information shared with Avast on their "false positive" report form.

For VC it is a tip proposed in the associated bug, I've no idea if it helped or not.

Now I've 7.2.0 and it works as 7.1.0 (and even better for file closing process). Thanks