Description: After updating LibreOffice to version 7.2.0.4 i noticed that i cannot work with LibreOffice anymore. For example i creat a new document, type some letters and i get the beachball. I need to kill LibreOffice and restart. Type more letters, same affect. All about, LibreOffice is not usable with that symptoms. Freezing in every situation. i've used writer and calc. Steps to Reproduce: 1. start LibreOffice 2. create new document 3. type some letters or just wait until freezing Actual Results: LibreOffice is freezing, no reaction. Need to be killed. Expected Results: no freezing Reproducible: Always User Profile Reset: No Additional Info: Version: 7.2.0.4 / LibreOffice Community Build ID: 9a9c6381e3f7a62afc1329bd359cc48accb6435b CPU threads: 4; OS: Mac OS X 10.14.6; UI render: default; VCL: osx Locale: de-DE (de_DE.UTF-8); UI: de-DE Calc: threaded
@Jan : could you provide us a little more information : - do you have any LibreOffice extensions installed, and if so, which ones ? - do you have any JDK installed, and if so, which one is declared/recognized by LO under the Preferences > Advanced dialog ? - do you have any macOS accessibility features activated, e.g. screen reader, screen magnifier, dictation, etc. Unfortunately, I can not reproduce the behaviour that you have reported on my Mac (OS 11.5.2 Arm M1)
i don't have extensions installed. i've just found dictionaries and solver for nonlinear problems, actually don't know what is this. i don't have jdk installed and it's not recognized by libreoffice, but the checkbox is activated to use jdk. is this maybe a problem? "- do you have any macOS accessibility features activated, e.g. screen reader, screen magnifier, dictation, etc." no, nothing like this is activated i'm having intel mac, iMac late 2012, running macOS Mojave. So i still have 32-bit applications. i wonder why libreoffice is so weak after updating to the latest version. i didn't have problems like this, since i'm using openoffice and later libreoffice. and i'm using this office-sweat already a very long time, since version 0.xx openoffice. running on windows, linux and lately macos. really a great product!
[Automated Action] NeedInfo-To-Unconfirmed
@Jan Please share the crash log. Trigger the crash and once the repot shows, copy all info to TextEdit. Save as txt file and attach the resulting file to this bug under Attachments. Besides that, if you are not using Java runtime environment, please disable the setting in Preferences > LibreOffice > Advances, confirm with OK, restart LO and see if the issues then still persist.
Just to assure that it isn't a corrupt LibreOffice user profile. Does the problem also occur, when running in "Safe Mode" ("Help -> Restart in Safe Mode" and button "Continue in Safe Mode")?
Created attachment 174776 [details] crash-log after libreoffice freeze, i have killed it and then the crash-log was generated by macos
@steve i have disabled java. then i noticed that there's the experimental functions are enabled. I've also disabled this and restarted libreoffice. But then it crashed again. i have attached the crash-log
@Uwe also appear in safe mode :-(
There are two macOS Mojave updates you are missing on your system. You could try if anything changes after installing them. But I doubt they will. On the other hand computers are mystic machines so who knows... Thanks for the crash log - hope that someone more knowledgeable will be able to take a look next week.
(In reply to Jan-S. Gagel from comment #7) > @steve > i have disabled java. then i noticed that there's the experimental functions > are enabled. I've also disabled this and restarted libreoffice. But then it > crashed again. i have attached the crash-log @Jan : the crash log seems to be pointing to a HI (human interface) problem. I also see references to "ax", which is the accessibility code. It is also (still) calling stuff from the CarbonUI API which is pretty much deprecated in all of the modern versions of macOS these days. Do you have any macOS accessibility tools running, e.g. dictation, or speech, screen magnification, or some other 3rd party tools that provide similar accessibility functionality ?
(In reply to Alex Thurgood from comment #11) > > Do you have any macOS accessibility tools running, e.g. dictation, or > speech, screen magnification, or some other 3rd party tools that provide > similar accessibility functionality ? Ah, sorry, I see I already asked you this question earlier, and you replied that you didn't. Unfortunately, the crash log seems to point in the direction of an accessibility issue.
@Alex: Es ist mir nicht bewußt, daß ich screenreader oder Ähnliches verwende. Ich glaube, ich verwende das nicht. Aber vielleicht hatte ich mal etwas installiert, was derartige Funktionen ausübt. @Steve: mir war schon bewußt, daß es ein major-update gibt. Ich fürchte aber, daß solche Updates zu einem Fehler führen, deshalb habe ich es nicht installiert. Nach Ihrem Einwand hab eich die Updates alle installiert und was soll ich sagen, LibreOffice ist bisher nicht mehr eingefroren. @all: by the way, i'm using java as well. Because i'm using .jar files as executable applications like dirsyncpro or mucommander. But i'm not sure how i did it to have it working. I think, macOS is a bit different from using java than other operatingsystems. But i don't know how to use it with LibreOffice. Because in the settings didn't find any java runtime. So LibreOffice is not recognizing the installed java runtime. But i don't think that i need the java runtime wiht LibreOffice, because it's working without also. or is there any benefit of java runtime?
> Nach Ihrem Einwand hab eich die Updates alle installiert und was soll ich sagen, LibreOffice ist bisher nicht mehr eingefroren. This is saying: after updating macOS, no more freezes with LO. Glad, this problem is solved for you. Generally it is a good idea to keep macOS updated as otherwise your system will be lacking very important security fixes which is a situation you would not want to be in, if you connect your mac to the internet. Setting to worksforme. The remaining java question would be a good candidate for https://ask.libreoffice.org/
(In reply to steve from comment #14) > Setting to worksforme. The remaining java question would be a good candidate > for https://ask.libreoffice.org/ Especially since the answer is: "it depends on your version and arch of macOS and sometimes also on the version of JDK as to whether or not the JDK is recognized."