Bug 144388 - Libreoffice 7.2 upgrade after install the office suite won't launch
Summary: Libreoffice 7.2 upgrade after install the office suite won't launch
Status: RESOLVED INSUFFICIENTDATA
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: LibreOffice (show other bugs)
Version:
(earliest affected)
7.1.4.2 release
Hardware: x86-64 (AMD64) Windows (All)
: medium major
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2021-09-08 18:34 UTC by Robin
Modified: 2023-04-09 03:26 UTC (History)
2 users (show)

See Also:
Crash report or crash signature:


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Description Robin 2021-09-08 18:34:52 UTC
Description:
When I click on the libreoffice icon or run it from start it opens to a white box which closes and nothing happens. It will run in safe mode. I have deleted the user folder UI render is Defualt VCL win. 
The idividual elements will run.

Steps to Reproduce:
1.Click on desktop icon
2.
3.

Actual Results:
Starts to launch then opens a large white window which dissapears after a few seconds then nothing.

Expected Results:
The Suite GUI should open


Reproducible: Always


User Profile Reset: Yes


OpenGL enabled: Yes

Additional Info:
[Information automatically included from LibreOffice]
Locale: en-GB
Module: safemode
[Information guessed from browser]
OS: Windows (All)
OS is 64bit: yes
Comment 1 Julien Nabet 2021-09-08 19:42:55 UTC
Could you give a try at https://wiki.documentfoundation.org/QA/FirstSteps ?
Comment 2 Robin 2021-09-09 09:18:37 UTC
Hi 
This is the latest 7.2.0.4 version installed yesterday checked today.
According to the first steps this is not a GUI problem.
Also not a user issue.
Comment 3 Buovjaga 2022-09-07 13:04:43 UTC
Weird that such a major graphical glitch would occur with the default UI rendering. Sorry that I don't have anything more useful to say, but do you still see the issue with 7.4?
Comment 4 QA Administrators 2023-03-09 03:26:36 UTC Comment hidden (obsolete)
Comment 5 QA Administrators 2023-04-09 03:26:28 UTC
Dear Robin,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

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