Description: When launching LibreOffice 7.1.6.2, Libreoffice does not start. There are no active LibreOffice processes. See Windows event logs in the 'Other info' section below. This may be similar to Bug 144174, reported for LibreOffice 7.2.1.1. Steps to Reproduce: Scenario 1 : 1. Clean Install of LibreOffice 7.1.6.2. 2. Start LibreOffice. Scenario 2 : 1. Clean install of LibreOffice 7.1.5.2. 2. Start LibreOffice. Verify that the following option is checked (enabled) by default. Tools/Options/LibreOffice/View/'Use Skia for all rendering' 3. Stop LibreOffice. 4. Update LibreOffice with 7.1.6.2. 5. Start LibreOffice. Scenario 3 : 1. Clean install of LibreOffice 7.1.5.2. 2. Start LibreOffice. Verify that the following option is checked (enabled) by default. Tools/Options/LibreOffice/View/'Use Skia for all rendering' 3. Disable (uncheck) Skia in the following option. Tools/Options/LibreOffice/View/'Use Skia for all rendering' 4. Stop LibreOffice. 5. Update LibreOffice with 7.1.6.2. 6. Start LibreOffice. Verify that the following option is unchecked (disabled). Tools/Options/LibreOffice/View/'Use Skia for all rendering' Scenario 4 : 1. Continue from scenario 3. 2. Enable (check) Skia in the following option. Tools/Options/LibreOffice/View/'Use Skia for all rendering' 3. Stop LibreOffice. 4. Start LibreOffice. Note : Used a non-admin account in Windows 10. Actual Results: Scenario 1 ; LibreOffice 7.1.6.2 cannot start. Scenario 2 : LibreOffice 7.1.6.2 cannot start. Scenario 3 : LibreOffice 7.1.6.2 starts properly. Scenario 4 : LibreOffice 7.1.6.2 cannot start. Expected Results: All scenarios : LibreOffice starts properly. Reproducible: Always User Profile Reset: Yes OpenGL enabled: Yes Additional Info: PC Platform Info : CPU: AMD Phenom II X6 1090T Memory: 8 GB GPU: AMD Radeon HD 5870, GPU-Z reports that OpenGL 4.5 is supported. OS: Windows 10 Home x64 Build 19042.1165 (20H2) Note that the PC hardware is over ten years old. But its performance is still very good. LibreOffice versions : Version: 7.1.5.2 (x64) / LibreOffice Community Build ID: 85f04e9f809797b8199d13c421bd8a2b025d52b5 CPU threads: 6; OS: Windows 10.0 Build 19042; UI render: Skia/Raster; VCL: win Locale: en-CA (en_CA); UI: en-US Calc: CL Version: 7.1.6.2 (x64) / LibreOffice Community Build ID: 0e133318fcee89abacd6a7d077e292f1145735c3 CPU threads: 6; OS: Windows 10.0 Build 19042; UI render: default; VCL: win Locale: en-CA (en_CA); UI: en-US Calc: CL Windows event logs when LibreOffice 7.1.6.2 cannot start. -------------------------- Log Name: Application Source: Application Error Date: 2021-09-10 1:47:04 PM Event ID: 1000 Task Category: (100) Level: Error Keywords: Classic User: N/A Computer: PC Description: Faulting application name: soffice.bin, version: 7.1.6.2, time stamp: 0x6135e2a5 Faulting module name: skialo.dll, version: 7.1.6.2, time stamp: 0x61353cf8 Exception code: 0xc000001d Fault offset: 0x000000000052b9c0 Faulting process id: 0x159c Faulting application start time: 0x01d7a66bdd9b3296 Faulting application path: C:\Program Files\LibreOffice\program\soffice.bin Faulting module path: C:\Program Files\LibreOffice\program\skialo.dll Report Id: 6bbfb3f0-c27b-49e5-b5ca-0193129599ee Faulting package full name: Faulting package-relative application ID: Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Application Error" /> <EventID Qualifiers="0">1000</EventID> <Version>0</Version> <Level>2</Level> <Task>100</Task> <Opcode>0</Opcode> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2021-09-10T17:47:04.8538015Z" /> <EventRecordID>30873</EventRecordID> <Correlation /> <Execution ProcessID="0" ThreadID="0" /> <Channel>Application</Channel> <Computer>PC</Computer> <Security /> </System> <EventData> <Data>soffice.bin</Data> <Data>7.1.6.2</Data> <Data>6135e2a5</Data> <Data>skialo.dll</Data> <Data>7.1.6.2</Data> <Data>61353cf8</Data> <Data>c000001d</Data> <Data>000000000052b9c0</Data> <Data>159c</Data> <Data>01d7a66bdd9b3296</Data> <Data>C:\Program Files\LibreOffice\program\soffice.bin</Data> <Data>C:\Program Files\LibreOffice\program\skialo.dll</Data> <Data>6bbfb3f0-c27b-49e5-b5ca-0193129599ee</Data> <Data> </Data> <Data> </Data> </EventData> </Event> -------------------------- Log Name: Application Source: Application Error Date: 2021-09-10 1:47:04 PM Event ID: 1005 Task Category: (100) Level: Error Keywords: Classic User: N/A Computer: PC Description: Windows cannot access the file for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program LibreOffice because of this error. Program: LibreOffice File: The error value is listed in the Additional Data section. User Action 1. Open the file again. This situation might be a temporary problem that corrects itself when the program runs again. 2. If the file still cannot be accessed and - It is on the network, your network administrator should verify that there is not a problem with the network and that the server can be contacted. - It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer. 3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER. 4. If the problem persists, restore the file from a backup copy. 5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for further assistance. Additional Data Error value: 00000000 Disk type: 0 Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Application Error" /> <EventID Qualifiers="49152">1005</EventID> <Version>0</Version> <Level>2</Level> <Task>100</Task> <Opcode>0</Opcode> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2021-09-10T17:47:04.9006771Z" /> <EventRecordID>30874</EventRecordID> <Correlation /> <Execution ProcessID="0" ThreadID="0" /> <Channel>Application</Channel> <Computer>PC</Computer> <Security /> </System> <EventData> <Data> </Data> <Data>LibreOffice</Data> <Data>00000000</Data> <Data>0</Data> </EventData> </Event>
Please show us info from files by address C:\Users\<user_name>\AppData\Roaming\LibreOffice\4\cache\ skia.log and opengl_device.log Make sure you have latest driver for your videocard (check it on AMD's site)
When I did my tests, the GPU driver was Catalyst 15.11. I assume that I got this from Windows Update because I do not have the driver install file for this version. Driver Version: 15.201.1151.1008 (Catalyst 15.11) AMD Driver Package Version: 15.201.1151.1008-151104a-296217E Driver Date: 03-Nov-2015 I downloaded the latest stable GPU driver from AMD, which was Catalyst 15.7.1. It is an older driver than what I originally had. Driver Version: 15.200.1062.1004 (Catalyst 15.7.1) AMD Driver Package Version: 15.20.1062.1004-150803a1-187674C AMD Catalyst Driver Version: 15.7.1 Driver Date: 02-Aug-2015 With Catalyst 5.7.1, I repeated scenarios 1 to 4 and got the same results. The log files were also the same (except for the driver info) for both driver versions. For scenario 1 (clean install of 7.1.6.2, LibreOffice did not start), the only file in the cache folder was skia.log. This log only had the following two lines: RenderMethod: raster Compiler: Clang For scenario 3 (Skia disabled, upgrade to 7.1.6.2, LibreOffice started), the skia.log file did not exist. The opengl_device.log contained the following lines: DriverVersion: 15.200.1062.1004 DriverDate: 8-3-2015 DeviceID: PCI\VEN_1002&DEV_6898&SUBSYS_03461043&REV_00 AdapterVendorID: 0x1002 AdapterDeviceID: 0x6898 AdapterSubsysID: 0x03461043 DeviceKey: System\CurrentControlSet\Control\Video\{EBB2790B-2450-11EB-B421-806E6F6E6963}\0000 DeviceString: AMD Radeon HD 5800 Series For some reason, Windows Update does not offer any update to my GPU driver. So I am stuck with Catalyst 5.7.1.
Created attachment 174978 [details] skia.log - LibreOffice 7.1.6.2 does not start.
Created attachment 174979 [details] opengl_device.log - LibreOffice 7.1.6.2 starts.
Repeated scenarios 2 and 3 on a 5.5 year old laptop. Same results. CPU: Intel Pentium N3540 (4 core, 4 threads) Memory: 8 GB GPU: Integrated Intel HD Graphics Gen7 4EU (Valleyfield) OS: Microsoft Windows 10 Home (x64) Build 19042.1165 (20H2)
[Automated Action] NeedInfo-To-Unconfirmed
(In reply to jmah from comment #2) > For some reason, Windows Update does not offer any update to my GPU driver. > So I am stuck with Catalyst 5.7.1. Thanks for testing with the 5.7.1 driver. Just FYI, it seems AMD still considers the 5.11 version beta status, and it offers 5.11.1 as the latest beta for download: https://www.amd.com/en/support/kb/release-notes/rn-rad-win-15-11-1-beta Note this is slightly different from what you had (5.11.1 vs. 5.11, driver version 15.201.1151.1010 vs. 15.201.1151.1008), so be cautious.
I don't know the technical details, but is it related to Bug 143152 too ? Also UNCONFIRMED, currently. The behavior is slightly different depending on the version. This issue is occurring on LibreOffice Dev 7.3. It does not occur in my environment on 7.2.0 or 7.1.5. (I haven't tried it in 7.1.6 yet.) It seems that the processor is AMD in common.
Hi @JO3EM Indeed. It is probably linked. On my side, I have the issue too. Same work-around (uncheck skia) 7.1.5 was working well. 7.1.6 is faling. I did not checked other version. I have also an older graphic card AMD ATI Radeon 4600. But CPU is Intel Core i5
Hi wikolas. Thank you for your new knowledge. But confusingly ... It did not reproduce in 7.1.6 on my environment. Version: 7.1.6.2 (x64) / LibreOffice Community Build ID: 0e133318fcee89abacd6a7d077e292f1145735c3 CPU threads: 8; OS: Windows 10.0 Build 19042; UI render: Skia/Vulkan; VCL: win Locale: ja-JP (ja_JP); UI: ja-JP Calc: CL I don't know but is it because of the different version of the graphic driver...?
wikolas: If you can reproduce Scenario 1-4 of Description, how about promote the Status of this report from UNCONFIRMED to NEW? jmah and wikolas: Why not give it a try to see if the latest development version of the 7.1 series (LibreOffice Dev 7.1.7) has improved the situation? https://dev-builds.libreoffice.org/daily/libreoffice-7-1/Win-x86_64@tb77-TDF/ Bug 143152 introduced in Comment 8 has been resolved in the September 1st edition of LibreOfficeDev 7.3.0.0a0.
Details are unknown, but information that LibreOffice Dev 7.1.7 resolved the issue has been added to the Japanese Ask category. https://ask.libreoffice.org/t/7-1-6-2/68048/5 Also, Bug 144174 regarding 7.2.1.1 has been reported to be resolved in 7.2.1.2.
Can confirm the crash of module C:\Program Files\LibreOffice\program\skialo.dll Version: 7.1.6.2 (x64) / LibreOffice Community Build ID: 0e133318fcee89abacd6a7d077e292f1145735c3 CPU threads: 2; OS: Windows 10.0 Build 19043; UI render: default; VCL: win Locale: de-AT (de_AT); UI: de-DE Calc: threaded CPU: Intel Core 2 Duo T6350 ATI HD 4300 Series (Laptop) Tested with the latest version as of today from https://dev-builds.libreoffice.org/daily/libreoffice-7-1/Win-x86_64@tb77-TDF/ This works fine.
JO3EMC: Repeated scenarios 1 to 4 with 7.1.7.0.0 (2021-09-13 build). LibreOffice starts properly in all cases. Tried disabling/enabling Skia repeatly. No problems. Repeated with my Intel laptop (see comment 5 for specs). LibreOffice starts properly in all cases. Version: 7.1.7.0.0+ (x64) / LibreOffice Community Build ID: e6b70cde3a34bcdbf200d3b9fb53cfdc9bef4f22 CPU threads: 6; OS: Windows 10.0 Build 19042; UI render: Skia/Raster; VCL: win Locale: en-CA (en_CA); UI: en-US Calc: CL Note: For scenarios 2 to 4, I needed to rename the following folder to LibreOfficeDev to ensure that the configuration (e.g. Skia) was preserved when updating 7.1.5.2 to 7.1.7.0.0. C:\Users\<user>\AppData\Roaming\LibreOffice
So do I. I checked https://dev-builds.libreoffice.org/daily/libreoffice-7-1/Win-x86_64@tb77-TDF/2021-09-14_08.31.38/ and it worked well :-) Very good !
So, let's close this one as WFM. Thank you all for testing
*** This bug has been marked as a duplicate of bug 144598 ***
We are hitting the same trouble, but with a nvidia graphics. Nome registro: Application Origine: Application Error Data: 14/10/2021 11:20:18 ID evento: 1000 Categoria attività:(100) Livello: Errore Parole chiave: Classico Utente: N/D Computer: CIP.ad.fvg.lnf.it Descrizione: Nome dell'applicazione che ha generato l'errore: soffice.bin, versione: 7.1.6.2, timestamp: 0x6135e2a5 Nome del modulo che ha generato l'errore: skialo.dll, versione: 7.1.6.2, timestamp: 0x61353cf8 Codice eccezione: 0xc000001d Offset errore 0x000000000052b9c0 ID processo che ha generato l'errore: 0x1030 Ora di avvio dell'applicazione che ha generato l'errore: 0x01d7c0dcb05a500d Percorso dell'applicazione che ha generato l'errore: C:\Program Files\LibreOffice\program\soffice.bin Percorso del modulo che ha generato l'errore: C:\Program Files\LibreOffice\program\skialo.dll ID segnalazione: f1f39ccc-2ccf-11ec-b489-78acc0ad2518 XML evento: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Application Error" /> <EventID Qualifiers="0">1000</EventID> <Level>2</Level> <Task>100</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2021-10-14T09:20:18.000000000Z" /> <EventRecordID>92189</EventRecordID> <Channel>Application</Channel> <Computer>CIP.ad.fvg.lnf.it</Computer> <Security /> </System> <EventData> <Data>soffice.bin</Data> <Data>7.1.6.2</Data> <Data>6135e2a5</Data> <Data>skialo.dll</Data> <Data>7.1.6.2</Data> <Data>61353cf8</Data> <Data>c000001d</Data> <Data>000000000052b9c0</Data> <Data>1030</Data> <Data>01d7c0dcb05a500d</Data> <Data>C:\Program Files\LibreOffice\program\soffice.bin</Data> <Data>C:\Program Files\LibreOffice\program\skialo.dll</Data> <Data>f1f39ccc-2ccf-11ec-b489-78acc0ad2518</Data> </EventData> </Event> NVidia Quadro 600, driver version 21.21.13.7783, Windows 7 64bit.