Bug 144449 - Soffice.bin application error
Summary: Soffice.bin application error
Status: RESOLVED WORKSFORME
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: LibreOffice (show other bugs)
Version:
(earliest affected)
7.2.1.1 rc
Hardware: x86-64 (AMD64) Windows (All)
: medium normal
Assignee: Not Assigned
URL:
Whiteboard:
Keywords:
Depends on:
Blocks:
 
Reported: 2021-09-11 23:11 UTC by jlerner10
Modified: 2021-09-12 16:33 UTC (History)
3 users (show)

See Also:
Crash report or crash signature:

Attachments
Soffice Appl Error image (18.89 KB, image/png)
2021-09-11 23:12 UTC, jlerner10 		Details
View All Add an attachment (proposed patch, testcase, etc.)

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Description jlerner10 2021-09-11 23:11:21 UTC 
Description:
After installing LibreOffice_7.2.1.1_Win_x64.msi (file size 323mb) I get a Soffice.bin illegal instruction error.
The complete error says

soffice.bin - Application Error

The exception illegal instruction.
An attempt was made to execute an illegal instruction.
(0xc000001d) occurred in the application at location 0x00007FFCB17D310.

Click on OK to terminate the program.

Steps to Reproduce:
1.Installed over previous installed
2.Reboot computer
3.Try to open LibreOffice
4.also Remove previous version
5. Clean install 
6. Same error after a reboot


Actual Results:
1.Installed over previous installed
2.Reboot computer
3.Try to open LibreOffice
4.also Remove previous version
5. Clean install 
6. Same error after a reboot

Expected Results:
I expect LO to open without any errors.


Reproducible: Always


User Profile Reset: No



Additional Info:
Open without any errors
Comment 1 jlerner10 2021-09-11 23:12:23 UTC 
Created attachment 174982 [details]
Soffice Appl Error image
Comment 2 Julien Nabet 2021-09-12 06:50:22 UTC 
From where did you download 7.2.1.1 ? (here https://dev-builds.libreoffice.org/pre-releases/win/x86_64/ ?) If yes, you can try 7.2.1.2.

Also, could you try this:
https://wiki.documentfoundation.org/QA/FirstSteps ?
Comment 3 jlerner10 2021-09-12 11:42:51 UTC 
(In reply to Julien Nabet from comment #2)
> From where did you download 7.2.1.1 ? (here
> https://dev-builds.libreoffice.org/pre-releases/win/x86_64/ ?) If yes, you
> can try 7.2.1.2.
> 
> Also, could you try this:
> https://wiki.documentfoundation.org/QA/FirstSteps ?

No.  I got it from 
https://ftp.nluug.nl/office/libreoffice/libreoffice/testing/7.2.1/win/x86_64/

I went ahead and downloaded version 7.2.1.1 from the site you provided.

Installed 7.2.1.1 over 7.2. Got same error after reboot.
Renamed User Profile. Same error.

Removed 7.2.1.1 to do a clean install.
Installed 7.2.1.1 reboot same error.
Same after new Profile.

Removed 7.2.1.1 do a clean install of 7.2.1.2.
Installed LO 7.2.1.2 and reboot.
Opened LO with no error.

Not sure why LO 7.2.1.2 worked the other did not.

Windows 10 Pro fully updated.
Comment 4 Julien Nabet 2021-09-12 16:06:28 UTC 
Thank you for the detailed feedback.
Since it works with LO 7.2.1.2, let's put this one to WFM then.
Comment 5 jlerner10 2021-09-12 16:33:06 UTC 
(In reply to Julien Nabet from comment #4)
> Thank you for the detailed feedback.
> Since it works with LO 7.2.1.2, let's put this one to WFM then.

Agreed.

Thanks for the help