Description: After working for some time on Writer or Calc files, the program becomes unresponsive. Opening Task Manager shows LibreOffice is using CPU but intermittently shows "Not responding". Have to kill the process, reopen the program and recover the open files to continue. Did have the problem on LibreOffice V6. Tried upgrading to V7 to see if it would be resolved - is not! Problem occurs randomly, but usually after switching away from an open Writer/Calc file for a few minutes or more. Steps to Reproduce: 1.Open Writer or Calc file 2.Do some work on it, including regular Saves 3.Switch away for some time 4.Try to switch back - if not responding, check in Task Manager for CPU usage and "not responding" 5.Repeated in LibreOffice Safe Mode - same problem. Actual Results: When it happens, Writer/Calc window becomes unresponsive. Expected Results: Should have been able to return to the Wrier/Calc window and resume working on the file. Reproducible: Sometimes User Profile Reset: Yes OpenGL enabled: Yes Additional Info: Version: 7.0.6.2 (x64) Build ID: 144abb84a525d8e30c9dbbefa69cbbf2d8d4ae3b CPU threads: 4; OS: Windows 10.0 Build 19042; UI render: Skia/Raster; VCL: win Locale: en-GB (en_GB); UI: en-GB Calc: CL
Please update your LibreOffice to latest version like 7.2.7 or 7.3.2 and try repeat your problem.
As advised, 1st step is to update your LibreOffice. Take some time so see if that helps. Then,, please confirm you really did User Profile Reset or rename. If not, do it. After User profile reset, if problem continues after some time, you may try to turn off Skia in Options-View. If something helps, please confirm.
Dear Ayjaycee, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INSUFFICIENTDATA due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-NeedInfo-Ping
Dear Ayjaycee, Please read this message in its entirety before proceeding. Your bug report is being closed as INSUFFICIENTDATA due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided): a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present b) Provide easy to reproduce steps – the simpler the better c) Provide any test case(s) which will help us confirm the problem d) Provide screenshots of the problem if you think it might help e) Read all comments and provide any requested information Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. Please do not: a) respond via email b) update the version field in the bug or any of the other details on the top section of our bug tracker Warm Regards, QA Team MassPing-NeedInfo-FollowUp