Bug 144887 - LibreOffice v.7.1.6 silently crashes, except in "safe mode".
Summary: LibreOffice v.7.1.6 silently crashes, except in "safe mode".
Status: RESOLVED DUPLICATE of bug 144598
Alias: None
Product: LibreOffice
Classification: Unclassified
Component: LibreOffice (show other bugs)
(earliest affected) release
Hardware: x86-64 (AMD64) Windows (All)
: medium normal
Assignee: Not Assigned
Depends on:
Reported: 2021-10-03 09:06 UTC by scruffy-temp
Modified: 2021-10-05 12:10 UTC (History)
0 users

See Also:
Crash report or crash signature:


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Description scruffy-temp 2021-10-03 09:06:19 UTC
Yesterday, I downloaded LibreOffice v7.1.6 from the website.  Today, I upgraded from a fully functional LibreOffice v.7.1.5 installation to v.7.1.6 - and, ability to open files was lost, except when operating in "Safe Mode".  In normal mode, the HD activity light flickers for a short while, then goes dark.  No error messages.  No activity on screen.  Both writer documents & spreadsheets are affected. They only open via "safe mode". Entering safe mode, I tried "repair, & it didn't work.  I uninstalled, then reinstalled - problem persisted.    My laptop is a Dell Latitude E6400 w/ 4GB RAM & 160GB HD.  It's running Windows v10 Pro, w/ 64-bit processor.  My files are being kept on an external hard drive, with partitions encrypted using TrueCrypt, and currently accessed via VeraCrypt.  Note, that I tried every combination of options from the "safe mode" screen, and nothing worked except operating in safe mode.

I should add that after repeatedly failing with LibreOffice v7.1.6, I downloaded & installed v7.2.1 - and, IT WORKED.  It seems to be functioning normally in all respects, opening, editing, & saving files.

Steps to Reproduce:
1.Install LibreOffice v7.1.6.
2.Try to open a file without using "Safe Mode".

Actual Results:
The hard drive activity light flickered for a while, then went dark.  No visible activity on display screen.

Expected Results:
It should have open the files for editing.

Reproducible: Always

User Profile Reset: Yes

OpenGL enabled: Yes

Additional Info:
[Information automatically included from LibreOffice]
Locale: en-US
Module: safemode
[Information guessed from browser]
OS: Windows 10 Pro
OS is 64bit: yes
Laptop:  Dell Latitude E6400
Comment 1 Jan-Marek Glogowski 2021-10-03 09:30:10 UTC
The report misses the info from "About >> LibreOffice", but it's very like a duplicate, also given the AMD HW.

Solution: https://wiki.documentfoundation.org/QA/FirstSteps#Graphics-related_issues_.28Skia.29

*** This bug has been marked as a duplicate of bug 144598 ***