Description: I open an .odt file, I scroll through the file, I do not modify it, and at a certain point the program closes, without error messages. Into file there are some pictured that are linked to a folder (not saved with file). Pictures and file .odt are into the same volume (volume L:) resident in PC. I have this problem with 7.1.6.2 release. I have created file with 6.4.7.2 release. Steps to Reproduce: 1.Open file 2.Scroll file 3.after few seconds, LibreOffice crash Actual Results: Don't work Expected Results: Don't crash Reproducible: Always User Profile Reset: No Additional Info: [Information automatically included from LibreOffice] Locale: it Module: TextDocument [Information guessed from browser] OS: Windows (All) OS is 64bit: no
Are you opening the document in read-mode only ? Then it's a duplicate of bug 144650
No, I open the document to edit it. I click on the file name, LibreOffice starts up, LibreOfficeWrite starts up, and the file is opened. I scroll the file with arrow down key, or moving scroll bar and all work correctly, but after a few seconds LibreOfficeWrite crashes, and leaves the file locked (.~lock.CD_10_ita_00.odt#). When I try to open another time, LibreOfficeWrite asks me to recover the file. The file is recovered right. My document has 31 page.
Please attach a sample document, as this makes it easier for us to verify the bug. I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' once the requested document is provided. (Please note that the attachment will be public, remove any sensitive information before attaching it. See https://wiki.documentfoundation.org/QA/FAQ#How_can_I_eliminate_confidential_data_from_a_sample_document.3F for help on how to do so.)
Created attachment 175569 [details] 2 files doc and 2 files pictures test1.odt has problem test2.odt han't problem Open LibreOffice and create a new document. Insert picture1 Scrooll up and down: LibreOffice crasces. Open LibreOffice and create a new document. Insert picture2 Scrooll up and down: LibreOffice don't crasces.
[Automated Action] NeedInfo-To-Unconfirmed
no problem in Version: 7.3.0.0.alpha0+ / LibreOffice Community Build ID: 559850da1f48fd7ea521c78a1867255212f7aee9 CPU threads: 4; OS: Mac OS X 10.16; UI render: Skia/Raster; VCL: osx Locale: ru-RU (ru_RU.UTF-8); UI: en-US Calc: threaded
No repro Version: 7.3.0.0.alpha0+ / LibreOffice Community Build ID: af291666b3316aba2b35d3b8358f4cd42c553587 CPU threads: 4; OS: Linux 5.11; UI render: default; VCL: x11 Locale: cs-CZ (cs_CZ.UTF-8); UI: en-US Calc: threaded
To be certain the reported issue is not related to corruption in the user profile, could you please reset your Libreoffice profile ( https://wiki.documentfoundation.org/UserProfile ) and re-test? I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' if the issue is still present
I started LibreOffice in safe mode, repeated the steps and it works fine! Now, I don't understand how to delete my profile and how to create a new profile. Could you help me?
I have reset the profile to factory values, but problem is not fix. In safe-mode the problem there isn't: in safe-mode works fine.
Could you please paste the info from Help - about LibreOffice ? I have set the bug's status to 'NEEDINFO'. Please change it back to 'UNCONFIRMED' once the information has been provided
Created attachment 175955 [details] Image "info from Help" Here you are: do you need this?
Let's do something with this Unconfirmed bug. Alessandro, please test again with current LO, Still 7.2.7 or Fresh 7.3.3 from https://www.libreoffice.org/download/download/ Also please clarify: you write ODT but attached DOCX. You say scroll file with arrow down key but that's not possible with 1 page file. Please rename profile folder per https://wiki.documentfoundation.org/UserProfile#Resolving_corruption_in_the_user_profile. Finally, if nothing works, you may try to turn off Ssia in Options-View.
Alessandro, in bug 149527 it was determined that crash happens with Skia only and not in safe mode. Can you please confirm that there is no crash if Skia is turned off in Options-View, so that we mark this a duplicate? I also don't reproduce, so if you don't respond, we can only close.
In bug 149527 Alessandro wrote: Now I have updated LibreOffice with the latest versions [7.2.6.2 (x64], and the problem is gone. Still it's not clear if this was about Skia. But let me close as a duplicate. Note that in 7.2 Still branch, it's 7.2.7.2 that's the last. 7.3 is rather stable 7.3.5 but it will have 7.3.6 in few days and 7.3.7 as a last. *** This bug has been marked as a duplicate of bug 149527 ***
Considering that the issue: - was reported for 7.1.6.2, and - is fixed in 7.2.6.2 according to OP ...I am keeping it separate from the other scroll crashes and marking it as a standalone "works for me", with bug 149527 as a See Also.